The Federal Trade Commission said Aug. 12, 2026, that it is sending more than $23.8 million in redress payments to 640,038 drivers and diners affected by alleged deceptive advertising and other unlawful conduct involving Grubhub. The payments are being distributed by check or PayPal, according to the agency’s release. [1]
The announcement provides a direct timeline for recipients. Most affected consumers will receive a check in the mail. People who receive checks should cash them within 90 days, as indicated on the check. Consumers receiving payments through PayPal should redeem those payments within 30 days.
What recipients need to know
The FTC said consumers with questions about their payments can contact the refund administrator, Analytics Consulting LLC, at 1-888-446-4992, or consult the frequently asked questions about the redress process on the FTC’s website. The agency also warned that the Commission never requires people to pay money or provide account information to receive a payment.
The payment process covers both groups identified in the FTC announcement: drivers who the agency said were harmed by Grubhub’s deceptive earnings claims and diners who were harmed by the company’s misleading and unlawful conduct. The release did not describe different payment amounts for the two groups.
Allegations made against Grubhub
The FTC and the Illinois Attorney General alleged in December 2024 that Grubhub engaged in an array of unlawful practices. The allegations included deceiving drivers about how much money they would make delivering food, blocking diners from their accounts and funds, and listing restaurants on the platform without the restaurants’ permission.
Those statements describe allegations by the agencies, not findings independently established in this payment announcement. The Aug. 12 release frames the payments as redress for drivers and diners harmed by the conduct described by the FTC and Illinois Attorney General.
Operational changes required under the settlement
Under the settlement terms, the FTC said Grubhub was ordered to make substantial operational changes in several areas. The changes include honestly advertising pay for drivers, providing users with a mechanism to dispute blocked accounts, and listing restaurants on the platform only with their consent.
These requirements connect the financial redress with changes to how the company presents driver compensation, handles account access, and represents restaurants on its platform. The FTC release did not provide additional implementation details or a separate timetable for those operational requirements.
How the payment fits the FTC’s redress work
The FTC said its interactive dashboards provide state-by-state breakdowns of redress in its cases. The agency also reported that FTC actions led to more than $435 million in redress to consumers across the country in 2025.
For people expecting a Grubhub-related payment, the practical distinction is the delivery method: check recipients have 90 days to cash their checks, while PayPal recipients have 30 days to redeem their payments. The FTC’s warning about payment scams means recipients should be cautious of anyone demanding money or account information in exchange for the funds.
The FTC’s announcement identifies Analytics Consulting LLC as the refund administrator for questions about the payments. Consumers can use the administrator’s listed phone number or the agency’s online frequently asked questions to seek information about the redress process.
Recipients should review the instructions that accompany their payment and act within the stated deadline. The agency’s notice distinguishes the deadlines by payment method, making the check or PayPal instructions important to the timing of redemption.
