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Why you should check your receipts now: Why Coles is sending secret “apology” refunds to shoppers, and how to tell if you’re one of them
- Coles shoppers have received a surprise discount on their purchases
- The supermarket just issued an ‘apology discount’ after a promotion mishap
- Flybuys members were charged full price for certain reduced items in November
- But customers will now receive the ‘compensation’ discounts owed to them
Coles customers have been in for a pleasant surprise after the supermarket issued an ‘apology discount’ to select shoppers.
A Perth man was surprised to see he received a $4.60 discount on a recent grocery bill, resulting in four complimentary cartons of flavored milk.
“Lots of people got parts of their purchases free today, including myself for a Coles ‘apology’ thing,” he wrote on the popular Facebook group. Sale addicts Australia.
Coles customers received a pleasant surprise after the supermarket issued an ‘apology discount’ to select shoppers
The buyer reviewed his invoice to find ‘apology’ applied as one of the discounts.
He added: ‘I got 4x 600ml Oak Choc Milks for free! Just scanning my Flybuys.
“It’s not posted anywhere and it doesn’t work for everyone, but it’s worth checking your receipt for some freebies.”
Coles later revealed that the special discount was issued to select Flybuys members after they were charged full price for certain items after a mishap during a recent promotion.
In November, Coles announced that the supermarket chain would offer between 9 and 38 percent off specific items for Flybuys members only.
But some members were mistakenly charged full price for discounted items.
“In November, you were incorrectly charged the full price of a Flybuys member price offer,” Coles advised buyers on his sales receipts where the discount was offered.
‘We apologize and this discount will show as an apology on your receipt. Thank you for shopping at Coles.’
A Perth man was surprised to see he received a $4.60 discount on a recent grocery bill, resulting in four complimentary cartons of flavored milk.
Many customers were confused by the discount, but happy to find out the reason behind their surprise sales.
“I did a shop today in Coles and was taken aback by the apology thing,” said one woman. ‘It all makes sense now.’
“This is very good customer service from Coles,” said another. Good for them.