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Mom lashes out at Airbnb owner after luxurious $3,000-a-week beach house turns out to be hell far from the ocean
- Mother blasted Airbnb owner for nightmare property
- Jen said she was promised a nice beachside property.
- He showed up and found out he was the opposite of hype.
A mom lashed out at an Airbnb owner after being promised a luxurious vacation home that turned out to be a nightmare.
Jen, a woman from Western Australia, paid $3,000 to rent the house for a week over the Christmas holidays.
She said the getaway was meant to be a family treat since the property was close to the beach.
Jen realized that the owner had tricked her as soon as she got to the front gate of the property.
A mother lashed out at an Airbnb owner after she was promised a luxurious beachside vacation home that turned out to be a nightmare (file image)
“The Airbnb host had been truthful and the house was not as described,” he wrote in an opinion piece for news.com.au.
‘The pictures showed a light and airy space when in reality it was really dark and loveless; the description said 10 minutes to the beach when it was 30; and the grass in the garden was so high that we could not go there for fear of snakes.
Jen said she complained about the condition of the house to the owner, but received no response.
Maurice Blackburn’s lawyers, Alison and Jillian Barrett, suggested that the mother take photos of the property to support her claim.
They then advised her to contact Airbnb if the owner did not respond to her request for a refund within 24 hours of receiving her message.
They told him to contact the organization within 72 hours of checking into the property.
The lawyers noted that if she had already left the property, then she should file a complaint within 60 days of the date of departure.
Airbnb offers a guest refund policy that refunds guests if the property is unsafe or dirty.
Jen, a woman from Western Australia, paid $3,000 to rent the house for a week over the Christmas holidays (file image)
Guests can also file a claim if the home’s features are misleading, such as the wrong number of beds or a broken air conditioner.
The mother was then advised to make a “chargeback” request at her bank if Airbnb did not resolve the issue.
A customer can make a request if they used a credit or debit card to pay for their accommodation.
The bank will investigate the complaint and will refund your money depending on the outcome.