The national app is back online after a two-hour outage that left thousands of frustrated customers in the UK without access to money
- Rural users had no access to mobile banking or money transfers
- It follows a five-hour Sky outage that left hundreds of people unable to use the internet
It is one of the most popular banking services in Britain, but the Nationwide app today suffered technical problems that left people unable to access money.
According to Down Detector, more than 2,000 customers across the country were affected by an outage around 12pm BST on Friday.
Of those who reported problems, 69 percent said they experienced problems with mobile banking.
Meanwhile, 22 percent said they couldn’t access account balances and 9 percent said they couldn’t transfer money.
It comes not long after a five-hour Sky outage that left hundreds of people unable to use the internet.
It is one of Britain’s most popular banks, but it appears the Nationwide app went offline on Friday
According to Down Detector, more than 2,000 customers across the country were affected by an outage around 12pm BST today
Down Detector receives network status updates from various sources, including social media and reports submitted to the website.
According to the site, there was a peak of 2,159 reports just before noon and another peak of 1,146 reports around 10:30 am on Friday.
Nationwide apologized for the outage, which it said took two hours to resolve.
Several Nationwide users took to X to share their frustration.
One posted: ‘Is anyone else having trouble accessing national online banking?’
Someone replied: ‘Yes! Can’t access accounts!’, while another said: ‘Thought it was just me’.
Yet another wrote: ‘What’s going on @AskNationwide would love to get to my money but you can’t even load my accounts.’
One customer said all her accounts on the Nationwide banking app could not be loaded.
‘I need access to pay bills manually – what happens?’
Several frustrated people went to X to discuss the malfunction. One posted: ‘Is anyone else having trouble accessing national online banking? #national’
‘Customer service failure’: A user posted ‘What’s going on @AskNationwide would like to get to my money but you can’t even load my accounts’
Someone replied: ‘I had the same problem, it came back for a minute then went back to not being able to load @AskNationwide, please sort it out.’
In response to user queries, the official Nationwide account replied: ‘Sorry, some account information may not be showing online at this time.
“We are doing our best to get everything back to normal as quickly as possible.”
The Nationwide account also told another customer that “payments to and from your account are currently delayed.”
It added: ‘If you have already sent money or are waiting for the money to arrive, you don’t need to do anything. It is in the queue and will arrive as soon as possible.’
In response to user queries, the official Nationwide account replied: ‘Sorry, some account information may not be showing online at this time
At around 2pm, a spokesperson for Nationwide told MailOnline: ‘Unfortunately there was a delay earlier today which affected faster payments to and from Nationwide accounts.
‘These are now being processed and customers do not need to resend the payment.
‘Direct debits and standing orders operated normally throughout and customers were able to continue making card payments and cash withdrawals from ATMs.
‘Some customers were unable to view certain account details via Internet Banking or the Banking App for a while, this has also been resolved.
‘We are very sorry for any inconvenience caused.’