Passengers have been left furious when Alaska Airline’s website and app were completely shut down, leaving fliers unable to book or cancel flights.
Frequent flyers took to X, formerly known as Twitter, to express their frustration over the major airline issue.
At the time of writing, the website states: ‘We are experiencing issues booking flights on alaskaair.com, via the mobile app and at the contact centre.
‘We apologize for the inconvenience and are working quickly to resolve the issue. Please try again later.’
A slew of passengers have desperately contacted the airline on social media in a bid to book their flights.
On
This is just the latest in a series of problems the airline has experienced, with the pilot of the infamous Alaska Airlines plane that lost a door panel mid-flight having previously spoken out about the experience.
One flyer wondered, ‘When will your site be ready to create an account? Says enrollment is down.”
Passengers are outraged that Alaska Airline’s website and app have been completely disabled, preventing fliers from booking or canceling flights
The airline responded, “We don’t have time at the moment, I recommend checking back later today.”
According to the representative, even customer service representatives couldn’t help because they were using the same system as their site to perform their work.
“I’m sorry this is the same tool we use. Mileage plan accounts can always be added to flight reservations after purchase,” the representative said.
In another post, an Alaska Airlines employee shared, “Our agents will assist as quickly as possible. You can also reach our reservations team by text at 82008 or by phone (800) 252-7522.”
They added that they were having their IT team investigate the issue as they advised passengers to return in “a few hours”.
“We’re sorry we are currently experiencing technical issues with our app and website, but our IT team is aware and working on it,” the employee added.
An Alaska Airlines representative told DailyMail.com: ‘This morning we experienced an IT issue that resulted in significant disruption to our operations, including delayed flights.
“At 11:20 Pacific we requested a short ground stop in Seattle so we could clear the plane congestion on the ground.
‘The ground stop was lifted at twelve o’clock in the afternoon. We sincerely apologize to our guests affected by this and are doing our best to resolve the issue as quickly as possible. ‘
In September, the airline faced backlash after a terrifying situation left passengers terrified to fly.
Frequent flyers have taken to X, formerly known as Twitter, to express their frustration over the major airline issue
A plane’s door panel blew out in just six minutes during a flight from Portland, Oregon and Ontario, California at as high as 16,000 feet.
Also called a door plug, the panel is designed to fit into areas of the aircraft when airlines do not require doors there.
The plug essentially turns the door into a window.
A preliminary investigation by the NTSB found that the aircraft was missing four key bolts intended to hold the door plug in place.
Investigations were also launched by the Federal Aviation Administration (FAA), the Department of Justice (DOJ), and the FBI, which wrote to passengers informing them that they may be “victim(s) of a crime.”
Boeing has said it will fully cooperate with all investigations.
First Officer Emily Wiprud flew the Boeing 737 Max 9 aircraft between Portland, Oregon and Ontario, California in January. About six minutes into Flight 1282, there was a sudden loss of cabin pressure just as the plane approached 16,000 feet.
“The first indication was an explosion in my ears and then a rush of air,” said First Officer Wiprud CBS News.