- The customer called his local supermarket in Cincinnati, Ohio
A Kroger customer decided to leave $200 worth of groceries behind due to an increasingly common complaint at the checkout, and the company immediately apologized.
The customer called his local supermarket in Cincinnati, Ohio, because they were short-staffed one evening.
“I had to abandon my $200 shopping cart because there was no cashier anywhere,” the customer said. posted on X, claiming that only self-checkouts were available.
The customer then said he warned the employee at the self-checkout that he was going to throw away his shopping cart.
“The problem of ‘no cashiers available after 7pm’ has been going on for over a year,” the customer said.
A Kroger customer said they decided to leave $200 worth of groceries behind when there were no cashiers available in the evening
“It’s ridiculous that customers are expected to pay for and bag their own groceries,” he fumed, attaching a photo showing a long line of customers waiting to pay.
Kroger quickly apologized to the customer.
“Hello! We’re sorry to hear this,” the company responded.
“We want to investigate this.”
The company then asked the customer to send a message with the store location and the loyalty card or alternative identification they had used at checkout, even though the customer had decided not to checkout.
Kroger quickly apologized to the customer and said the company would look into it
Self-checkout issues are a common complaint online.
Last year a Walmart+ customer wrote that she had left $350 worth of groceries in a shopping cart after two hours of shopping.
She explained that the mobile scan-and-go function at checkout was not working and her register was getting stuck, so an employee referred her to another register.
But another customer went to the first kiosk she passed and it charged her credit card for that person’s groceries.
“At that point my entire grocery list was deleted from my app,” she wrote. “So I had to unpack everything and rescan it.”
She then went to customer service to request her money back and after 40 minutes she received a partial credit.
“The manager they called to ask for a full refund said that was not possible and walked away while I was talking to her!” the woman said excitedly.
She said she ended up leaving $350 worth of groceries behind.
“To the sweet lady at customer service who apologized for the poor treatment I received from management, you should be the manager!” she said.
“I wouldn’t have left all that food there.”