Emergency operator: Go ahead caller, at what address do you need the ambulance?
Marta: Ridley Street, Blairgowie. I’m at number 10
Emergency operator: I’ll just confirm 10 Ridley Street Blairgowie, just off the Melbourne Road Trail and Hilltop Avenue. Is that correct? I see you’re just off Melbourne Road.
Marta: Yes, just off Melbourne Road
Emergency operator: And what’s the problem? Tell me exactly what happened
Marta: Someone got run over, someone on a bicycle
Emergency operator: Was hit by a car, correct?
Marta: I think so, yes
Emergency operator: Okay, we’ll get you some help there, honey. Are you currently with a patient?
Marta: No, I’m just going there now.
Emergency operator: Okay and approximately how old is the patient?
Marta: Don’t know
Emergency operator: Not sure? Do you know how many people get hurt?
Marta: Only one I think.
Emergency operator: Okay then. And is it a male or a female?
Marta: Don’t know
Emergency operator: Not sure? No problem. Okay, so you’re not sure how many patients there are?
Marta: No.
Emergency operator: Okay, then be patient. I’m organizing some help now.
Marta: Thank you.
Emergency operator: And it’s a bicycle versus a car, right? I’ll just get the ambulance there for you, okay. So that’s all organized. So you’re currently on site?
Marta: I just walk there
Emergency operator: No problem. How far are you?
Martha: About 20 meters.
Emergency operator: Okay, I’ll stay on the line until you get there, okay? Okay, and can you ask how many people are injured?
Marta: Sorry.
Emergency operator: Can you ask how many people are injured?
Marta: No, I’m going to lose you because I have a cordless phone
Emergency operator: Oh, okay. Can you find out what’s going on and then call us back? That’s fine, honey, just call us back if I drop out.
TWO MINUTES LATER
Emergency operator: He’s calling back from the ambulance service, honey. Did you find out what was going on there? Did you find out what was going on? Can you hear me?
Marta: Yes, it’s a boy.
Emergency operator: And how many people are hurt, honey?
Marta: There is one pain, only one pain.
Emergency operator: And approximately how old is he?
Marta: A teenager, what does it look like?
Emergency operator: About 15 or 16 around that age?
Marta: Yes
Emergency operator: And it’s a boy, right?
Marta: Yes, I think so
Emergency operator: Is he conscious?
Marta: Just now
Emergency operator: Is he breathing?
Marta: I think so. I’ll just go get a blanket.
Emergency operator: Okay, no worries. Be patient, are there any chemicals or other dangers involved?
Marta: No
Emergency operator: And is anyone trapped in the vehicle?
Marta: No
Emergency operator: Was anyone thrown from the vehicle?
Marta: It looks like the car hit the boy on the bike
Emergency operator: Is he fully awake?
Marta: I think so. I just run away to get a blanket.
Emergency operator: But you’re not sure if he’s fully awake?
Marta: I’m not sure
Emergency operator: Don’t worry, honey. And did he have any obvious injuries?
Marta: Yeah, it looks like he has a scraped elbow, but I can see blood through his T-shirt
Emergency operator: Okay on his chest?
Marta: On his chest, just under his arm.
Emergency operator: No worries and is the bleeding serious?
Marta: It just shows through the t-shirt
Emergency operator: Is it squinting or gushing or are you not sure?
Marta: Don’t know
Emergency operator: Okay, then.
Marta: I’m just getting a blanket
Emergency operator: So what I could do is if your phone goes dead when you get close to him. We don’t want to splint injuries, and we don’t want to move him unless he’s in danger.
Marta: We’re not moving him. A woman is talking to him and I’m just getting a blanket
Emergency operator: Now he doesn’t have to eat or drink anything else, it could make him sick or cause problems. And like I said, we don’t want to move him unless it’s necessary. Make sure he is quiet and waits for the ambulance to arrive.
Marta: I think someone there already called the ambulance
Emergency operator: Okay then, no worries at all. Just confirming that we are coming to 10 Ridley Street in Blairgowrie and that it is close to you.
It’s right there near me
Emergency operator: Okay, no worries. If there is now someone on site with the patient who is calling the ambulance. Is that correct?
Marta: Yes
Emergency operator: If he gets worse in any way, don’t worry. I want you to call us back at triple zero right away.
Marta: I will
Emergency operator: All the best there.