Intel has made it clear that its laptop processors are not affected by the instability issues that have been widely reported in desktops with 13th- and 14th-generation Core i9 CPUs.
Team Blue issued a statement to Digital Trends after the tech website reported that Matthew Cassells, the founder of Alderon Games (developer of Path of Titans, a dino-themed MMOG), had observed similar crashing issues on mobile CPUs.
Cassells noted, “Yes, we have had multiple laptops that have had the same crashes. It’s just a little bit rarer than desktop CPU failures.”
In response, Intel said Digital trends: “Intel is aware of a small number of reports of instability on Intel Core 13th/14th Gen mobile processors. Based on our in-depth analysis of reported instability issues on Intel Core 13th/14th Gen desktop processors, Intel has determined that mobile products are not affected by the same issue.
“The symptoms reported on 13th/14th generation mobile systems, including system freezes and crashes, are common symptoms that stem from a wide range of potential software and hardware issues. As always, we encourage users to contact their system manufacturer for further assistance if they experience issues with their Intel laptops.”
Analysis: Intel insists there are no similar mobile problems
So, there you have it. We’ve seen reports of desktop CPU instability extending beyond Core i9s to lower-tier processors, but this hasn’t been acknowledged by Intel – although this latest creeping issue with mobile chips certainly has. Intel has indeed moved very quickly to defend itself in the laptop arena, which is perhaps unsurprising given how many notebook chips the company sells (a grand and a half).
In short, Team Blue tells us that common crashes occurring on 14th and 13th generation laptop CPUs are being misdiagnosed as issues related to desktop instability issues. So, there’s nothing wrong here, move on.
Digital Trends previously theorized that flagship HX chips – the fastest in Intel’s mobile lineup, as seen in some of its best gaming laptops – could be affected, but Intel has been pretty clear that this is not the case, based on its in-depth investigation that has been underway for some time now.
We’re still waiting for the revelations and the full picture that emerges from that investigation, but the longer this all drags out, the worse it looks for Intel – and as we’ve discussed before, it also casts a shadow over the launch of its next-generation Arrow Lake processors. And those chips are already in trouble with AMD’s Zen 5 launching much earlier, which shows promise as a next-gen rival.
Through Video cardz