Woolworths shopper horrified by disgusting discovery in her click-and-collect order
A Woolworths customer has expressed her shock at the condition of a product she ordered via click-and-collect, urging the supermarket giant to do better with ‘direct to boot’ orders.
The Queensland mum bought a pack of Mountain Bread Rice wraps from her local store in Redlynch, a suburb of Cairns, last month.
She bought the wraps through Woolworths’ direct-to-boot service, where customers order online and supermarket staff pack the bags and then take them to the customer’s car.
When she got home and unpacked the bags, she was shocked to see a “cloud of mold” coming out of the package of wrappers when she placed them on her counter.
“I don’t feel like attacking the staff in the store, but something of that quality should not be on the shelves,” the customer said. Yahoo News Australia.
She threw the slings away without checking the expiration date, but said the slings were months old and “soaked in mold.”
Woman was disgusted when a ‘mould cloud’ came out of the pack of wrappers when she put them on her counter
The customer contacted Woolworths and received a credit, but said her main concern was the fact that the product should not have been on the shelves
The customer said she was concerned about the impact on her chronic health condition if she had the mold in her home, let alone eat it.
The customer contacted Woolworths and received a credit, but said she was concerned that such a poor product could still be on the shelves.
‘We take a risk when we let someone else do our shopping, that is a luxury. But they should do better with their customers. We pay a fortune for groceries. Their (former) CEO makes $8 million a year, but we can’t even get decent bread,” she said.
She says she rarely uses the click and collect service as she prefers to choose her own fresh produce.
Consumers want the supermarket giant to require stricter quality controls, especially for fruit and vegetables.
A Woolworths spokesperson told Daily Mail Australia: ‘We have a dedicated team of personal shoppers who work hard to hand-select thousands of online orders every day to the highest standard.’
“While our teams work hard to deliver a great experience every time, we don’t always get it right.
“We have investigated the matter with the store team and the problem has now been resolved together with the customer,” the spokesperson said.