Woolworths makes major changes to home delivery service
Woolworths is making major changes in home delivery service: ‘Will lose customers for this’
Woolworths has been criticized after making two major changes to its Delivery Unlimited service.
“The minimum spending threshold will be raised from $50 to $75,” Woolworths said in a message to subscribers.
“This means you get free same-day or next-day delivery on all orders of $75 or more, and a discounted delivery charge on orders of $75 or more.”
The supermarket giant will also charge customers for bags.
Your Delivery Unlimited subscription no longer includes baggage fees for Woolworths Online orders.
This means that the allowance for paper or reusable bags will be added to Woolworths orders. This is a fee of $1 per order for reusable bags, or $2 per order for paper bags.”
Woolworths says rising fuel costs forced the supermarket to overhaul its delivery service.
“Rising fuel prices and other costs have forced us to review our carefree delivery offerings. While we increase the minimum order spend from $50 to $75, the price of our monthly and annual subscriptions will remain the same,” the spokesperson told Daily Mail Australia.
Woolworths is being criticized by customers for changes to the Delivery Unlimited service
“In 2021 the minimum spend for Delivery Unlimited was $100, it was lowered to $50 in October 2021. We believe we now have the right amount that better reflects customer shopping behavior and our own costs of continuing the offering .
Bag fees are no longer included in the subscription price and you will be charged $1 for reusable bags or $2 for paper bags. This change aligns baggage fees with our other online shopping options.
“To avoid baggage fees for Direct to Boot or pickup, groceries can be delivered to a customer’s vehicle so they can pack them in their own reusable bag.”
However, customers are not impressed by the changes.
“Not happy with the price increase and the loss of benefits with the rewards and unlimited delivery plan, especially with the $907 million profit you made this half year. I’m going to lose customers over this,” one said.
Added another: ‘Woolworths, are you trying to scare away your customers? Increasing the minimum spend on delivery, I understand that.
“But to throw in an increase in bag costs, even for those who already pay for unlimited delivery, and still don’t offer a way to recycle bags?
Now to add that their 10 percent discount cannot be used for online shopping. Like many others, 99 percent of my family does their grocery shopping online. Very disappointing from a regular customer.’
A third said, “Thanks, Woolworths, you can put in the extra $52-$104 for bags you want us to pay.” Like everyone else, I’m canceling our subscription!’
Another said, “I received your email stating that your Delivery Unlimited service will now start charging for bags that were previously included in the price I ALREADY paid for this service.
So no more shopping with you. Enough is enough.’
A spokesman for Woolworths said rising fuel costs are forcing the supermarket to make changes