Wells Fargo customers say direct deposits have disappeared from their accounts, creating overdrafts
- A Wells Fargo customer reported missing deposits this week
- Mistakes caused scrambles to move money and some ran out of overdrafts
- Bank said it has resolved issues affecting a ‘limited number of customers’
Some Wells Fargo customers reported that money had mysteriously disappeared from their accounts this week, causing overdrafts and a rush to transfer money.
Customers of the fourth-largest US bank took to social media platform X to air their grievances, saying direct deposits and even check deposits had disappeared from their accounts.
Like many others, my direct deposit on 8/2 still hasn’t been credited to my account – it’s gone. Your bank has not given instructions on how to file a claim and when to expect a resolution,” one person complained.
In a statement to DailyMail.com, Wells Fargo said the issue affected a “limited number of customers” who could not see recent deposit transactions in their accounts.
Some Wells Fargo customers reported that money had mysteriously disappeared from their accounts this week, causing overdrafts and rushes to transfer money
All accounts are resolved and show accurate balances and transactions. We sincerely apologize for the inconvenience,” a Wells Fargo spokesperson said Saturday.
It is not the first time that a similar outage has affected Wells Fargo customers.
In March, the bank confirmed that some customers’ direct deposits were not showing up, but insisted their accounts “remain safe,” the bank said. NBC news.
Wells Fargo has faced a number of controversies over the years, including a fake account scandal that came to light in 2016.
Between 2002 and 2016, Wells Fargo employees opened approximately two million deposit and credit card accounts without the customer’s consent or knowledge.
Since the scandal erupted, Wells Fargo has reformed its compensation practices and no longer rewards employees based on selling additional accounts to customers.
The bank has also replaced its CEO twice, most recently with former Bank of New York Mellon chief Charlie Scharf, who has indicated he is planning sweeping changes to try to regain regulators’ trust.