Wells Fargo customers were unable to use their debit cards or transfer cash due to a major outage
- According to DownDetector, which tracks website outages, hundreds of users said they had experienced problems with online banking
- Frustrated customers vowed to switch banks after they could no longer make transfers or use their debit cards
- A spokesman said the bank is working to resolve the issues that began Thursday afternoon
Wells Fargo customers report problems using their bank cards and transferring money.
The bank, which has a total of 70 million customers, said it was aware that some problems started Thursday night while the outages continued this morning. It is unclear how many users are involved.
According to DownDetectorwhich tracks website outages, hundreds of users said they had experienced problems using debit cards, viewing their account balances or making transactions and transferring funds.
“We are aware that some customers occasionally experience issues with certain transactions. Our teams are working hard on a solution. We apologize for any inconvenience,” the bank said in a statement.
A Wells Fargo spokesperson on X, formerly known as Twitter, acknowledged that some online banking customers were having trouble completing transactions on the Zelle digital payment network.
Wells Fargo customers report problems using their bank cards and transferring money
Another social media post said that some credit card transactions are being “incorrectly declined,” while another said, “We are currently experiencing a range of issues that may impact your balance, transfers and transactions.”
It continued, “Our support teams are aware and are working hard to resolve these issues.”
A number of customers have taken to social media to vent their frustrations over the technical issues, with some even promising to leave the bank.
“Okay, it’s time to switch couches. I’m tired of Wells Fargo,” one user wrote.
Another complained that their money was “held hostage” because they couldn’t transfer money to their account, while another complained that they couldn’t pay their bills.
Another desperate customer wrote on X, “We had to make a wire transfer for a down payment on our new home closing at 8:00 TODAY, and YOUR system went down just before the withdrawal.”
“I have people driving for hours to help unpack and we may have to postpone it,” the post continued.
It comes after the bank filed an application to close an additional 37 branches in the US, further accelerating the transition to automated banking.
Six physical locations in California will be affected — along with four in Florida and Georgia respectively, three in Pennsylvania and others in a dozen other states, according to a bulletin published by the Office of the Comptroller of the Monet (OCC) this month.
Wells Fargo, which operates more than 4,000 locations in the US, has filed for closure of more than 100 locations this year alone, according to OCC data.
A bank spokesperson told DailyMail.com that while branches are closing in many regions, a smaller number of branches are opening in a handful of successful markets.
Commenting on the closing of a Pennsylvania branch earlier this month, a spokesperson said closing locations was “not an easy decision or one we take lightly.”
“Branches continue to play an important role in how we serve our clients, and we are continually evaluating our branch network in light of changing client needs, the increase in digital banking adoption and market factors,” she added.