Frustrated Walmart customers are taking to social media to vent their anger as the supermarket continues to disappoint.
Walmart has implemented frustrating new rules for its self-checkout, prompting many customers to take to social media to voice their displeasure.
Jessica Dooly admitted she “almost cried” over her immense frustration during a recent checkout experience.
“I had an overloaded stroller and almost cried when they asked me to stand at the checkout,” she shared on Facebook.
Customers like Dooly rely on the availability of the self-checkout. They often want to shop more quietly instead of having to make unsolicited conversation at the checkout.
The new rules come after Walmart raised concerns about increased shoplifting, forcing the supermarket to scale back the number of self-checkout kiosks.
“I hate small talk SO much!!!” Dooly’s post continued, “I love self checkout. Luckily my cashier was friendly [and] ‘didn’t talk nonsense.’
Under the new rules, many Walmart stores will reserve self-checkout lanes for Walmart+ subscribers, forcing customers who haven’t subscribed to wait in line at the checkout.
In addition to fewer self-checkout kiosks available, the popular supermarket is also limiting the number of items customers can scan at self-checkout kiosks.
Stores with such a restriction allow customers to check out a maximum of 15 items at self-checkout kiosks, while some establishments even allow checkout of ten items or fewer.
But self-checkout problems aren’t the only thing Walmart customers are experiencing.
Another angry customer left his full cart at the checkout when he realized the store didn’t offer his preferred payment method.
Customers have often relied on the self-service experience, seeking a more relaxed shopping experience rather than having to make unsolicited small talk
Apple Pay, a digital payment method accepted at more than 85 percent of retailers in the US, is not an accepted payment method at Walmart.
Instead, the retail giant is pushing Walmart Pay, something similar to Apple Pay. This payment method is only accessible through the Walmart app.
“How come Walmart doesn’t have Apple Pay?” the frustrated customer wrote on Facebook. “I left the cart there like that’s your problem.”
‘It sucks that they have Walmart Pay, just like Apple Pay, but you have to set it up [on their app]’ responded another Facebook user.
“What’s the point of Walmart Pay if it never works?” said another angry user on “X,” formerly of Twitter.
Walmart CEO Doug McMillon explained why the chain hasn’t yet implemented Apple’s tap-to-pay method:
“We want customers to always open our app in the store,” McMillion said, sharing that he saw Apple Pay as a competitor.