Twist as bakery slammed by ‘Karen’ customer for her ‘horrible’ birthday cake wins fans with their very honest response
A bakery has won thousands of fans after a disgruntled customer’s poor birthday cake review went viral.
The woman posted a photo of the back of a $100 (aud) skate-themed birthday cake, criticizing the company ‘The Whisk Studio’ and warning her friends to ‘avoid’.
But the cakers were having none of the negativity and took a screenshot of the post before sharing it on their own page.
“There is currently a post circulating on social media about a cake we recently made that a customer was unhappy with,” a member of the team wrote.
‘Please note: the photo circulating is a photo of THE BACK of the cake and is not an accurate representation of the situation. The photo highlights the back of a 2D topper that is not being painted. (This is not standard practice for us).”
The bakery’s staff said they responded to the complaint immediately, but had not heard from the ‘Karen’.
The customer promised that the company would be slammed on social media if they did not issue a refund
‘The cake was served. And a full refund was demanded, prompting threats of ‘social media bashing’ if that didn’t happen. We felt that was not reasonable and gave a 30% refund,” they claimed.
“This has now led to negative postings about our company on social media without providing full context. This is very damaging to our small business. We are just two mothers who do our best to make every cake something special.’
They say they are not ashamed of complaints and take them all seriously.
“We believe we followed the brief and delivered what was promised.”
The team’s response to the social media bashing was joined by thousands of new fans.
‘Packed with transparency and class! New follower here in Texas,” one woman wrote.
‘New follower from a very small town in Ohio, USA. Your cakes look fantastic to me. Showing the back of the cake was very childish on their part. It seems like it’s backfiring on them.”
“Looks like I’ve found who’s going to make my two-year-old’s birthday cake this year,” said another.
Others slapped the woman who complained.
‘Some people don’t want a solution, just a reason to complain. The back is not that important to me. It looks good,” one woman said.
“Sounds like she’s the type of woman who keeps the tickets for an event and then returns the clothes,” said another.
More than a thousand people responded to the company’s post.
An image of the front of the cake was not shared. The bakery is located in South Africa.