>
- According to Down Detector, the problems started at around 08:00 GMT
- Trainline confirmed the app was back online and apologized
The Trainline app is back online after a one-hour outage, leaving thousands of frustrated Britons unable to access the app.
According to Down Detector, the problems started around 08:00 GMT and were resolved around 09:00.
Trainline confirmed the app was back online and apologized for the service outage.
“We’re back – we apologize again for any difficulties you experienced,” X posted (formerly Twitter).
“If your trip or purchase has been affected, please let us know.”
The Trainline app is back online after a one-hour outage, leaving thousands of frustrated Britons unable to access the app
More than 1,314 issues were recorded with Down Detector, with 92 percent of users saying they were experiencing difficulties with the app, while 5 percent were experiencing issues with tickets
Trainline first acknowledged the outage about an hour ago, tweeting: “We are experiencing technical difficulties with our app and website which means some customers may not be able to search or book rail and bus journeys.”
“We are very sorry for any inconvenience this may cause, but please be assured that we are working hard to fix it.”
MMore than 1,314 problems have been recorded in Down Detectorwhere 92 percent of users said that they had difficulties using the application, while 5 percent had problems issuing tickets.
The remaining three percent said the problem was with the Trainline website.
Down Detector gets network status updates from various sources including social media and reports submitted to its website.
Several frustrated passengers took to the X to discuss the outage, with one describing it as “pathetic”.
The site’s “heat map” of user-submitted issue reports showed that affected customers were mostly in London and Manchester, although there were reports across the country.
Many frustrated travelers took to X to discuss the service outage.
“Trainlineapp makes me want to buy a car because I really can’t stand its unreliability,” one user tweeted.
Another added: “Yes, it delayed my flight and it cost me more to travel, which is too bad.”
Meanwhile, one vented: “This is getting pathetic. It’s starting to happen on a regular basis.”
Down Detector gets network status updates from various sources including social media and reports submitted to its website. The website’s “heat map” of user-submitted issue reports showed that affected customers were mostly in London and Manchester, although there were reports across the country.
(Tags for translation) Daily Mail