A TikTok user has shared an alleged ordeal he endured at Melbourne International Airport, where an airline employee was “rude” to him.
Jayden Clark, a 21-year-old Australian, took to the video-sharing platform to express his shock at the way he was treated by a Jetstar employee who worked at the terminal – however, the airline has a different take on what happened.
“If I tell you I’m shaking right now because I never thought I’d be abused by airport staff, but here we are,” Jayden began.
“I understand everyone has bad days and can be a little feisty at times. But I’ve never experienced such customer service.’
Jayden claimed he only asked the woman, who was wearing a Jetstar uniform, whether or not he was in the correct terminal for his flight to Los Angeles, since he was traveling alone.
Jayden Clark, a 21-year-old Australian, took to the video-sharing platform to express his shock at the way he was treated by a Jetstar employee working at the terminal
“I froze for a moment because she had a walkie-talkie. So I thought, “Oh, maybe she’s busy.” And then she just stared at me,” he added, mimicking the face the staffer had made.
“Usually that would annoy me enough where I’d be like, ‘Okay, let me speak to the manager. Why are you looking at me like that? What have I done to you?'”
The young man then remembered how he had politely asked her if she could help, as he was unsure if he was in the right terminal for his flight.
“She asked me what airline I’m flying with, and I said Fiji [Airways]’ he continued.
At that point, the situation changed when Jayden recalled the woman pointing aggressively at her uniform and saying “fiercely,” “Can you see it?” You see? I don’t work for Fiji, I work for Jetstar. Sit down.’
Jayden claimed he only asked the woman, who was wearing a Jetstar uniform, whether or not he was in the correct terminal for his flight to Los Angeles because he was traveling alone
Jayden said he was “surprised” by the rude remarks, as he also claimed the staffer on the other side of the counter was “yelling” in front of hundreds of other travelers who told him to stop “whining.”
“I literally responded and said, ‘You don’t have to be so rude.’ She was like, ‘I’m not being rude! I don’t work for that airline!’” he said.
“She tried me out in front of absolutely everyone.”
Jayden further claimed that the woman threatened him after he tried to take a picture of her name badge.
Proving he didn’t take a picture of her by showing his phone, he told her, “I’m shaking right now.” You give me so much fear.’
A spokesman for Jetstar told Daily Mail Australia on Friday: ‘We have spoken to our team member and they have a different version of events than Mr Clark. However, we take all feedback and complaints seriously and our customer team has reached out to better understand his perspective.”
He claims the airline employee replied, “If you’re shaking now, wait until the AFP gets here if you don’t sit down and be quiet.”
Stunned, Jayden said he didn’t want to cause a scene because he didn’t want to get kicked off his flight. But at the same time, he was still shocked by the way he had been treated and spoken to.
“I will never fly Qantas or Jetstar again,” he said.
A spokesman for Jetstar told Daily Mail Australia on Friday: ‘We have spoken to our team member and they have a different version of events than Mr Clark.
“However, we take all feedback and complaints seriously and our customer team has reached out to better understand his perspective.”
Jetstar is a wholly owned subsidiary of Qantas and is known for their cheap airfares, but passengers often face problems from the airline.
Last week, a group of passengers had to sleep on the floor of a Whitsundays airport after their Jetstar flight was cancelled.
Last week, Jetstar passengers were forced to sleep on the floor of Proserpine Airport (above) after their flight was delayed 30 hours
The passengers were trapped at Proserpine Airport for 30 hours after the plane they were supposed to board experienced a technical problem and was unable to depart.
High season during the school holidays meant that most accommodation was already fully booked, so there was no room for passengers once the flight was cancelled.
A spokesperson for Jetstar explained that bad weather in Proserpine meant the airline was unable to fly a replacement aircraft or even an engineer to fix the problem.
“We are truly sorry for this prolonged disruption and we know it would have been an uncomfortable night for passengers,” they said.
Jetstar attempted to organize a flight to take passengers to Brisbane, where there would be accommodation, but fog prevented the flight from landing in the Whitsundays.
Food, drink and support were reportedly available to passengers throughout the night.
The passengers landed in Melbourne on Wednesday afternoon.
Jetstar is a wholly owned subsidiary of Qantas and is known for their cheap airfares, but passengers often face problems from the airline