A Taylor Swift fan was ignored by Ticketmaster after she was told a scammer had stolen her concert tickets.
Savannah Van Skyhawk was hit by hackers who gained access to her Ticketmaster account and the tickets she had purchased for one of Swift’s shows in Indianapolis, she said. WATHR.
‘[Scammers] “They took my tickets, transferred them somewhere else and then I couldn’t log into my Ticketmaster account,” she explained.
Van Skyhawk subsequently contacted the ticket giant several times, but the company continued to delay.
“They just said, ‘We’ll call you in three to five days.’ So I waited three to five days, and they didn’t call me,” she said.
“I try to call them again, and they say three to five days. It was just kind of a circle, like no one ever called me.”
Savannah Van Skyhawk Claimed Ticketmaster Ignored Her After Scammers Stole Her Taylor Swift Concert Tickets
Van Skyhawk said she was one of the lucky T-Swift fans who managed to purchase tickets at face value, while the resale value has since skyrocketed.
“We paid about $300 a ticket, and I’ve seen resale values of four to five thousand dollars a ticket,” she said.
‘So we couldn’t afford a new ticket if we didn’t get this one back.’
She said she eventually found what she thought were her tickets on a resale website, noting that they were in the “same section” and “same row.”
Van Skyhawk bought four tickets to one of Swift’s shows in Indianapolis over a year ago for $300 each
Over the past few months, several users on Reddit have commented on a two-year-old after to share stories about their own Ticketmaster fiascos.
One of them claimed his ticket had been stolen and resold, writing that he had “no hope” of any kind of compensation.
Another person claimed his tickets were stolen and was notified that the issue would be resolved before the event.
“I got the email that they were doing the transfer and immediately changed my password,” the user wrote last week.
‘Luckily I still have control over my account, but the tickets are gone.’
Van Skyhawk said she eventually found what she thought were her tickets on a resale website, noting that they were “in the same section” and “in the same row.”
Skyhawk’s dilemma was resolved, but not without the help of WTHR.
After learning of the ticket holder’s plight, the news station contacted Ticketmaster, who reinstated her account and tickets the same day.
“They didn’t explain how it happened,” Van Skyhawk said.
“They just said that once I regain access to my account, I should change my email address and password.”
Ticketmaster issued a statement to WTHR regarding the matter, saying they would “love” to help Van Skyhawk get her tickets back.
“Fans should be aware that unauthorized ticket transfers are often the result of poor password management, such as using the same password for multiple websites,” the company said.
‘Fans should use a strong and unique password for their Ticketmaster account, just as they would for a bank account.’
The Daily Mail has asked Ticketmaster for comment.