- The outage started around 7:30am BST and affected customers across the UK
TSB’s banking app is finally back up and running after a seven-hour outage that left thousands of Brits without access to their accounts.
The outage started around 7:30am BST and affected customers across the UK.
TSB first acknowledged the outage at 08:18 BST and has only just confirmed the fix.
“We have resolved the issues some of our customers encountered while using our services earlier today,” TSB tweeted.
‘We apologize for any inconvenience this may have caused.’
TSB’s banking app is finally back up and running after a seven-hour outage that left thousands of Brits without access to their accounts
According to Down Detector, the outage started around 7:30am BST and affected customers across the UK.
During the peak of the outage, more than 2,100 problems were registered on Down Detector.
Of those who reported problems, 58 percent said they struggled with mobile banking, while 28 percent said the problem was related to online banking.
The remaining 14 percent said they experienced problems with mobile login.
Several users took to X (formerly Twitter) to express their frustrations during the outage.
‘Seriously @TSB, how do I transfer money? You are the worst when you bank online and through the app,” one user wrote.
Another added: ‘I see the @TSB mobile app is doing what the @TSB app is doing and not working…again!
Several users took to X (formerly Twitter) to express their frustrations during the outage
“This has to be the worst online banking experience in history. Constant issues and problems,” one user shared on X
‘@TSB what’s going on??? I have bills that need to be paid and apparently not only is the app down again, but I’m being told I have no bills!!!’ wrote one user
“This has to be the worst online banking experience in history. Constant problems and problems.
“Time to move banks, I think, I can’t keep up with this mess any longer.”
And someone said: ‘@TSB what’s going on??? I have bills that need to be paid and apparently not only is the app down again, but I’m being told I have no bills!!!’
TSB did not elaborate on the reason behind the outage.
However, problems with banking apps and websites can often be caused by software updates or upgrades or errors in hardware components.
Andrew Hagger, founder of MoneyComms says: ‘All software updates must go through a strictly controlled change management system and only go live after being tested on non-live or development versions of the website.
‘It could even be an issue with space availability in databases, but these types of issues need to be closely monitored as part of daily IT service management maintenance checks.
‘Sometimes problems are caused by inefficient legacy IT systems, especially where banks have merged and had different hardware and operating systems that are not as seamless as they could be.
‘Cyber attacks have the potential to cripple services, but the security of banks’ IT systems is of paramount importance and is taken extremely seriously by individual banks and regulators.’