The Consumer Champion’s Guide to Getting What You Want: This is the Money podcast

Economy
By Liam

By This is money

Updated:


This is Money’s consumer champion Helen Crane celebrated the 100th edition of her Crane on the Case column this week.

Helen has won back more than £1.2 million for readers over the course of all those columns and has learned a thing or two about how to combat consumer problems and poor customer service along the way.

In this podcast, she discusses the big wins, the satisfying wins, the worst cases of bad customer service – and gives tips on how to get what you want.

Also on the show, Georgie Frost, Lee Boyce and Simon Lambert discuss whether working parents could be missing out by not claiming child benefit now that the rules have changed and more people can get it.

And if you owe tax on savings interest but don’t have to file a tax return, how will HMRC find out?

Is Scottish Mortgage worth backing as its shares recover but remain significantly off their highs?

And finally, Charles Stanley’s Dan Beecroft joins the show to explain 50-30-20 budgeting and why people love this rule of thumb for spending and saving.

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