Thailand-Russia Cooperate on Telehealth and More Information
Private providers in Thailand and Russia sign partnership for telehealth
Two major private healthcare providers in Thailand and Russia have entered into a partnership to collaborate in areas including telehealth and medical tourism.
Bangkok Dusit Medical Services, a network of 58 hospitals in Thailand, and Medsi Group, which operates 148 medical clinics including a digital clinic in Russia, have formalized their partnership to provide medical services to their patients in their respective countries. This includes providing teleconsultations, second expert opinions and continuous care.
Their letter of intent also aims to boost medical tourism in their countries.
Narayana Health brings contact center to the cloud
Bangalore-based private hospital group Narayana Health has moved its contact centre to the cloud as part of its digital transformation.
According to a press release, the group has implemented a Genesys cloud solution to consolidate its existing contact center systems and handle more than 50,000 customer calls daily.
The group, which serves more than four million patients annually, needed a solution to “effectively manage a network of disparate partners operating on different systems.”
By moving to a cloud platform, they gained a unified view of all customer interactions and saw a significant average 15% reduction in handle times. The platform, which includes comprehensive analytics, predictive routing and reporting tools, provided insight into patient interactions and operational performance.
Narayana Health is now considering implementing a chatbot that will facilitate the connection between patients and care coordinators for more complex queries.
Medtronic opens robotics simulation studio in Singapore
Medtronic has opened a new simulation studio to provide training in robotic-assisted surgery in Singapore.
The Robotics Experience Studio complements the Medtronic Customer eXperience Center, which offers innovative medical training using augmented reality technologies such as holograms.