Tesco has announced it is making a massive change to its online orders within weeks, but the move has enraged loyal customers.
The supermarket giant is now raising the price of its minimum spend for delivery.
From May 2, shoppers will need to spend a minimum of £50 on their orders – that’s going up from £40.
As well as increasing the minimum delivery spend, Britain’s largest supermarket will also raise a surcharge from £4 to £5 if Delivery Saver customers don’t raise their basket to this level.
Shoppers are angry at this decision, calling it ‘greedy’ given that UK households are tightening their belts due to the cost-of-living crisis.
Tesco buyers are angry at the increase, saying given the cost of living crisis and inflation, they cannot afford the basket increase
The supermarket has attributed this change to their ‘delivery savings plan’, saying it aims to ‘reduce the cost of home delivery of your groceries’
The minimum spend for click & collect will remain the same across all stores and is currently £25.
To notify its customers of the change, Tesco wrote on its website: ‘From 2nd May the minimum cart price will be increased to £5. The minimum cart fee will be added to all orders that do not meet the minimum cart value.
“At the same time, the minimum basket value for home delivery will change to £50. The minimum order value for Click+Collect will remain £25 across all stores.”
The supermarket has justified changes to its “delivery savings plan,” saying it aims to “reduce the cost of home delivery on your groceries.”
They added that this move will help ensure their Grocery Home Shopping operations remain as efficient as possible.
Tesco explained on its website, saying: ‘Depending on the Delivery Saver plan you sign up for, as long as you stay above the minimum cart threshold, orders will be delivered free of charge on the times or days specified in your chosen plan.
“You can do that once a day for each day your subscription is valid. And with the Delivery Saver Guarantee, if your subscription doesn’t save you money, we’ll give you an eCoupon for the difference. For more information and to sign up, visit our Delivery Saver website.”
However, shoppers are angry about the increase, saying that given the cost of living crisis and inflation, they cannot afford the shopping cart increase.
This is despite Tesco saying the ‘majority of our customers will not be affected by these changes’. Our average order value is over £90, well above this new threshold.”
But loyal shoppers have taken to social media to express their anger.
One person wrote on Twitter, “Are you taking the p**s?! First you reduce the value of the Clubcard rewards AGAIN and now I have to spend a minimum of £50 otherwise I have to pay for delivery? Everyone is trying to SAVE money and you pull this kind of ridiculous bullshit?? Absolute greed, disgusting.’
Tesco has the highest minimum spend for deliveries. For example, Morrisons customers only need to spend £25 and customers under £40 will be charged an extra £3
A second wrote: ‘Those lovely people @Tesco are @it again. To hell if all you want or can afford is a measly £40+ delivery. We don’t need or want your custom anymore.”
While another person said: ‘So not only are @Tesco reducing the value of their clubcard rewards and increasing their delivery charges (cheapest delivery slot used to be £1 now it’s £3) they are now forcing people who rely on home delivery to pay an extra £10 give out…’
And another wondered if their friend would be able to afford the walk, asking: ‘Will Jean still be able to afford this if @Tesco’s minimum spend is increased by 25% from £40 to £50?’
Compared to other supermarkets, Tesco has the highest minimum spend for deliveries.
Sainsbury’s requires a minimum spend of £40 or you will be charged £7.
Meanwhile, Morrisons customers only need to spend £25 and customers under £40 will be charged an extra £3.
Asda buyers must spend £40, but if they don’t, they’ll only be charged £3.
And Icelandic customers must spend a minimum of 0f £40, but those below that will be charged £3.
Speaking of the increase in delivery costs, a Tesco spokesperson said: “To ensure we continue to serve our online customers the best we can, we are making some changes to our minimum shopping cart threshold from 2 May, the first change we’ve seen in almost eight months. year.
“For the vast majority of our customers, the way they shop won’t change.”
Sainsbury’s, Morrisons, Asda and Iceland have been approached by MailOnline and This is Money for a comment on their delivery charges and whether they will follow Tesco.
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