T-Mobile was down for thousands of Americans in the state of Utah.
Users reported widespread disruption Tuesday afternoon, leaving them without service, leading to dropped calls and unsent text messages.
Others reported no internet due to the outages.
Downdetector’s outage map showed problems in hotspots including New York City, Los Angeles, Chicago and Phoenix, which could be due to customers trying to contact friends and family in the Salt Lake City market who were losing service had.
Utah reported a “major event” that knocked out four cell towers.
Downdetector showed the disruptions occurred around 1:45 PM ET, with a peak of more than 19,000 reports at 2:30 PM ET.
T-Mobile fixed the issues after 4:00 PM ET, blaming “mechanical issues.”
Downdetector’s outage map showed issues in hotspots including New York City, Los Angeles, Chicago and Phoenix, which could be due to customers trying to contact friends and family in Utah who don’t have service
“A facility in the Salt Lake area had a brief mechanical issue that affected connectivity for some customers in that market, but this has now been resolved and service has been restored. We apologize for the inconvenience,” a T-Mobile spokesperson told DailyMail.com.
T-Mobile failed to acknowledge the outage on social media, leaving users panicking — and without cell service.
The company’s T-Mobile Help account on
T-Mobile is the country’s largest mobile provider after Verizon, with more than 127 million customers.
‘T-Mobile has been offline in Utah for hours. What a mess,” one user shared on X.
Local news in Utah has suggested that a “major event” is happening that will hit four cell towers in St. George.
A user in the area asked at 3:00 PM ET if “anyone else had issues with T-Mobile today.”
“Hi, let’s see what’s causing you to need to make Wi-Fi calling in Salt Lake City, Utah. Meet us in DM with your address,” T-Mobile Help shared at 3:28 p.m.
‘We will immediately check the coverage in your area. Thank you.’
About 69 percent of problem reports to Downdetector stated ‘No signal’, 18 percent ‘Mobile phone’ and 13 percent of users experienced a ‘total blackout’.
T-Mobile was offline for thousands of users in Utah
Users probably saw “SOS” somewhere on their iPhone or Android screen, meaning the device can only make emergency calls.
The outage at T-Mobile followed a disruption of Verizon service that affected Americans on Monday evening.
Reports of outages flared between midnight and 2 a.m. EST, prompting many complaints on social media and insistence that engineers were working to fix the problem.
A Verizon spokesperson told DailyMail.com this morning: ‘A network issue early this morning disrupted service for some Verizon Fios customers in the Northeast for a brief period.
As soon as the issue was identified, our technical teams quickly restored service.”
More than 40,000 cases were reported early this morning, compared to less than 100 before the peak.
Philadelphia, Pittsburgh, Alexandria and Washington were among the most reported locations.