T-Mobile is down – everything we know about this network outage

T-Mobile is active again

T-Mobile responded to Ny Breaking and confirmed that the network issue has now been resolved. The carrier noted that it was not a “major outage” and only affected customers in the Salt Lake City area.

Here’s T-Mobile’s full statement: “A facility in the Salt Lake area had a brief mechanical issue that affected connectivity for some customers in that market, but this has now been resolved and service has been restored. We apologize for the inconvenience.”

It appears the outage was a mechanical issue, but the good news is that service has been restored. If you use T-Mobile, it doesn’t hurt to restart your phone.

After a flood of reported outages, reaching nearly 20,000 on Down Detector, it looks like T-Mobile’s network is coming back… for some. Several commenters on Down Detector and social media platforms such as Threads and X have noted that the service is returning.

One customer, Kent J Barnes, wrote, “Back online in Murray, UT Hope it lasts” on Down Detector, while others say service is back in Salt Lake City. These reports of returning services come as reports on the site continue to decline, standing at 1,848 as of 3:52 PM ET.

If you have a newer iPhone or Android phone and are experiencing T-Mobile’s outage, you’ve probably noticed that your network bars in the top right corner have been replaced with the word “SOS” and a satellite icon. This means that your device does not have a cellular connection, but if you need to reach emergency services or send a message, you can use the device’s satellite connection.

You can see our guide to using satellite messaging here, but chances are you’ll first see this icon during a network outage.

Although Down Detector reports for T-Mobile have increased to more than 19,000, reported outages are starting to slow for the wireless carrier. As of 3:23 PM ET, there were more than 5,600 reported outages; a smaller amount, but still indicates a larger number of problems than you would expect on a normal day.

The site’s comments continue to indicate service outages in South Salt Lake City, West Jordan, Ogden and Sandy City Utah. This, along with the earlier report that four cell towers were affected, indicates that this state is the main affected area.

Even with many reported outages and people responding to T-Mobile issues on social media, others note that it is business as usual.

Although T-Mobile has not yet publicly commented on the ongoing network issues, customers are trying to get support X via the @TMobileHelp account. It is currently inundated with many messages and mostly canned, scripted responses asking customers to send them a ‘direct message’.

Many of these involve issues in Utah, specifically Salt Lake City, with @TMobileHelp even trying to figure out why a customer is calling on Wi-Fi instead of cell. That’s a good thing in the event of a cellular outage, because with the feature enabled you can still make calls over Wi-Fi.

Along with several reports on social media and Down Detector reporting T-Mobile issues in Utah as a whole, CBS affiliate KUTV in St. George, Utah, reports that a “major event” is impacting service for the carrier and CenturyLink customers.

T-Mobile reportedly confirmed the outage and KUTV wrote that “the event impacted four cell towers,” but additional details are not yet available. There is also no estimate for service restoration, but based on previous outages at AT&T and Verizon, it could take several hours for service to return to normal.

Along with T-Mobile’s core customers, this outage will impact MvNOs – also known as mobile virtual network operators – such as Mint Mobile. These carriers use T-Mobile’s network – or another major carrier such as Verizon or AT&T – to provide service.

Lance Ulanoff, editor-in-chief of Ny Breaking, noted this in a post on X (formerly Twitter) and Threads. At the same time, we see Mint Mobile customers reporting network problems.

Although this is less than the increase of more than 19,000 reported disruptions for T-Mobile, Down detector currently showing over 1,000 reported issues for Mint Mobile. In the comments on the site, many report no or minimal service in Utah.

Judging from social posts from affected T-Mobile customers, this network outage is quite widespread, but there are also some hotspots. More than a few people have posted on Threads and X (formerly Twitter) addressing service issues in Utah, specifically Salt Lake City.

By Down Detector’s interactive mapwe can see service disruptions being reported in Utah, as well as in Los Angeles, Phoenix, Atlanta and New York City.