Suki expands availability of its ambient AI clinical documentation platform

Suki expands availability of its ambient AI clinical documentation platform

Suki announced the expansion of its ambient artificial intelligence technology, Suki Assistant, to more than twenty independent practices, including Capital City Primary and Immediate Care.

The application is a voice assistant that generates notes in real time by listening to patient-doctor interactions. It can be used for clinical documentation, diagnosis coding, real-time retrieval of information from the electronic health record and other applications.

The company recently expanded the platform’s capabilities to support people in inpatient settings as they work in hospitals, outpatient care, telehealth, skilled nursing facilities and home care. Assistant has an ambient mode that uses generative AI to automatically generate clinical notes based on conversations.

Ambient AI refers to artificial intelligence systems that integrate seamlessly into everyday life, often without the user noticing. These solutions work in the background and collect data, process information, and generate content to improve experiences without direct input from users.

“Generated content can be easily accepted, edited or rejected by the physician and once the note is finalized, it is returned to the EHR,” explains Punit Soni, Founder and CEO of Suki. “We support bi-directional integration with all major EHRs, including Epic, Cerner, Meditech and Athena.”

This allows physicians to accelerate the creation of documentation with greater ease and efficiency, easing cognitive load and reducing time spent on administrative tasks, as well as providing flexibility for physicians in taking their notes.

“They can start their note in the EHR, sync it to Suki and use Suki in ambient mode to generate the remaining content, or they can start their note in Suki and finish it in the EHR,” he says.

Any permutation between the EHR and Suki is possible because the integration keeps the content of the notes synchronized in real time. Once the notes have been taken, they are synchronized again with the registration system.

Soni says Suki wants to reimagine healthcare technology, making it invisible and helpful to remove the administrative burden on doctors.

“Suki works across all platforms, including iOS, Android, web, Windows and Mac, to ensure as many clinicians as possible can benefit from the technology and includes dictation and command modes, along with environmental note generation,” he explains.

This can help CIOs harmonize the number of solutions they support, because with Suki they don’t need separate solutions for note generation and dictation in the environment; Suki does both.

“Many medical protocols are not designed with physicians’ workflows in mind, often inefficiently allocating time and resources to tasks such as administrative work, which can be supported with voice,” says Soni. “However, physician input is crucial to ensure maximum benefit, and is therefore central to Suki’s product development process.”

He points out that the US is close to spending money $4 trillion annual healthcare costs, and administrative costs account for a quarter of this.

“With such economic pressure on healthcare systems and the burden of documentation driving physicians out of medicine, Suki’s innovative solutions have proven to be much needed for both physicians and healthcare systems,” says Soni.

He claims that Suki increases healthcare system revenue by increasing patient contacts by 5%, leading to more than $21,000 in annual revenue per user, and increasing physician satisfaction and retention.

Nathan Eddy is a healthcare and technology freelancer based in Berlin.
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