Texans looking for a meal at two prominent fast food restaurants were out of luck over the weekend amid temporary closures and shortages due to an alleged hack at their distributor.
Affected restaurants include Louisiana-based chicken chain Raising Cane’s and stout drive-thru option Sonic, both of which sported signs Sunday confirming they were closed or experiencing shortages of certain ingredients.
As for an explanation, staff cited an “outage” currently being felt at Fort-Worth-based Ben E. Keith, which on Monday released a statement confirming problems with its systems, which left trucks unable to perform deliveries for days.
The collapse meant customers looking for a simple meal of chicken wings, or a refreshing Sonic Blast, were greeted behind closed doors instead of the usual red-shirt-clad employees, with little explanation.
Texans looking for a meal at the famed chicken restaurant were out of luck over the weekend, as several restaurants suffered temporary closures due to suspected hacking by their distributor.
Meanwhile, the renowned self-service option Sonic also took a hit, offering customers apology messages on Sunday saying they were missing certain ingredients.
Both companies have since apologized for the delays and shortages, blaming them for missed deliveries and supply chain issues.
Several Cane’s across the Lone Star State were closed over the weekend, while digital signs seen on Sonic Drive-In screens displayed apology messages notifying diners that some of their favorite menu items were not they were available “due to supply problems throughout the country.”
Unlike Cane, Sonic has yet to confirm if the shortage is due to his dealer’s recent system outage.
The company issued a statement saying it had shut down systems in response to “unusual activity” on its network, while apologizing to customers and business partners who may be affected.
However, the statement was missing one of the causes of the company’s crisis, which may still be ongoing.
Soon after, Cane’s addressed the issue in its own statement Monday, after citizens across the southern state, home to nearly a third of all Cane’s locations, took to social media to ask why their store was closed. favorite fast food restaurant.
As for an explanation, staff cited an “outage” currently being felt at Fort-Worth-based Ben E. Keith, which on Monday released a statement confirming problems with its systems, which left trucks unable to perform deliveries for days.
Meanwhile, customers are starving for an explanation, with several taking to social media to ask about the closures and shortages.
The statement was aired in an article published Monday by the San Antonio outlet. KENS5and insisted that the heads of the chicken chain were working hard to get the supplies they need to satisfy customers.
‘We’re working hard to get the products we need as quickly as possible, so we can continue to serve our San Antonio Caniacs the chicken finger meals they’ve been craving!’ the company said, shortly after the Ben E. Keith disclosure.
“We apologize for any inconvenience this has caused our customers,” the statement added, choosing not to directly reference its disputed distributor.
Customers, however, are still hungry for an explanation, with several taking to social media to inquire about the heist.
‘Nothing but ‘we are closed’ sign [sic] at the door,’ San Antonio resident Pepper Patterson commented in a Facebook post Monday about how most stores in the South Texas city were closed.
Others, he said, are “just selling the box combos” and are posting signs announcing that items like coleslaw and lemonade are off the menu.
It is still unclear how many of the restaurants are still affected by the alleged distributor breach as of Tuesday, though the popular self-built restaurant, CAVA, was also affected.
He added that he had seen several lines of cars waiting at Raising Cane’s around town, and many cars drove away empty-handed after discovering that the restaurant did not have their favorite items in stock.
It is still unclear how many of the restaurants are still affected by the alleged distributor breach as of Tuesday, though the popular self-built Greek restaurant, CAVA, was also affected.
In a statement Monday, the restaurant said its San Antonio locations are still open, but some of its menu items may be missing.
“The situation has had a temporary impact on our restaurants in San Antonio and we do not have some menu items at certain locations,” a CAVA statement read.
We look forward to a quick resolution and our team members are doing an exceptional job managing the shortage, recommending substitute items for guest favorite bowls and pitas, and continuing to provide our guests with a great experience.”