limp (opens in new tab) has released a beta version of its messaging service with ChatGPT as an integrated app.
In a joint announcement from Salesforce and OpenAI, the teams behind the online collaboration tool (opens in new tab) and AI writer (opens in new tab) revealed that the new feature will bring AI-driven messaging and assistance tools to the platform to streamline workflows.
quote research (opens in new tab) conducted by Salesforce, the announcement noted that IT leaders believe generative AI (opens in new tab) can increase efficiency and “take advantage of data”. For this reason, the ChatGPT app within Slack “combines knowledge found in Slack with the intelligence of ChatGPT, giving customers the information they need to move forward faster.”
Improved efficiency
ChatGPT is a large language model that can be asked questions or prompts in a normal way and respond in a human-like way. It can be used to perform all sorts of linguistic tasks, from finding information to writing original content in a style of your choice.
In Slack, that means it can summarize conversations, help you with research, and compose new messages, all to save precious time.
The announcement also pointed out that privacy will be preserved, as ChatGPT will not use any data it has access to in Slack to train itself. It was also noted that OpenAI used the SDKs and development tools of the Slack platform to “[ensure] the app is secure and scalable from day one.”
OpenAI apparently already uses Slack and manages “more than 170 Slack Connect channels to connect directly with their customers”. It also uses Slack Huddles, which, like Slack Connect, is “an integral part of OpenAI’s customer communications business model.”
The company has also been testing a trial version of the ChatGPT app within its own instance of Slack, using it to “connect with sales, service, and engineering teams directly with their customers.”
“The ChatGPT app for Slack deeply integrates the power of OpenAI’s advanced major language models into Slack’s conversational interface,” said Slack CPO Noah Desai Weiss.
It is also claimed that the integration will “give customers new superpowers by helping them tap into the collective knowledge of their organization’s channel archives.”
The announcement comes as other companies look to commercialize the chatbot’s potential, most notably Microsoft. As one of the largest investors in OpenAI, it has integrated its models into many products, from its Bing search engine (opens in new tab) and Edge web browser (opens in new tab)to the full Dynamics 365 (opens in new tab) business suite.