The Sims 4 received a small update on tuesday meant to fix several bugs – as well as add new underpants – but instead the update brought new problems for players. Players are reporting that their Sims’ faces just look… weird. Eyes are crossed and sunken, teeth are misshapen and misaligned. Even dogs and cats have slightly altered faces, making everything look ordinary out. Many players report that it’s not just a few Sims in a neighborhood, it is everyone.
More than 1,200 players reported the problem on a The Sims 4 support thread, posting pictures of their Sims’ mysterious new faces.
‼️NEW INSECTALARM‼️
After today’s patch, all my previously created sims have a facial flaw. The eyes look weird and the mouth has a weird underbite. Even resetting the eyes with a new preset won’t fix the problem!
This also affects other players. Spread the word! pic.twitter.com/Y6Xemkg11N
— Sean ️ (@sean_olney) April 18, 2023
Fortunately, Electronic Arts has investigated the problem and is working on a solution. There is no expected release date for the patch, but the company said it wants to fix the issue “as soon as possible”. Sims created before the April 18 update will have their faces back when the update finally releases. Sims created after the update will “see minor tweaks as a result of them displaying correctly.”
The minor tweaks to Sims’ appearance may not seem like a big deal, but it often saves players hours of work designing their characters. There are huge communities around creating the perfect looks for Sims, whether they use mods or not. Anyone who has been played with each the games character creator knows the challenge of creating a reasonable looking person. For a lot The Sims 4 players, it’s not only the work in the game, but also finding the right mods. The Sims 4 has been around for almost ten years; some players are still playing their very first Sims from around release; it makes sense to get attached to them and what they look like.
With that in mind, The Sims 4 players are relieved to hear that their Sims will return to normal when an update is released. Two new kits were released on Thursday, the Greenhouse Haven Kit and the Basement Treasures Kit – allowing players to create lush green spaces and dingy gremlin basements. The face bug certainly softens the excitement for those two additions, with some players refusing to update for fear of permanently mutilating their Sims from the face glitch.