A frustrated customer accused of stealing a pepper from a Coles self-checkout has taken to social media to vent her anger at the supermarket chain’s poor customer service.
Jade Zane recently ducked into the store to grab a few items. By the time she reached the checkout, her hands were full and the only checkouts available were self-service checkouts.
She placed everything on the scale, scanned her items, and when she was down to two items, she grabbed the zucchini and entered the pepper code before the machine stopped working.
Mrs Zane called a Coles employee who came to help her. When he scanned the machine, a video appeared of what she had done.
She said the employee then accused her of “attempted theft,” which he said was seen on the self-service video.
He eventually apologized to the woman, saying, “Oh, sorry, you’re right,” after she explained that she was holding the zucchini while looking at the pepper.
“Who the f*** are you to accuse someone of stealing if you don’t see it first,” said Mrs. Zane.
“And if you don’t want people to steal, open a cash register where people are actually served. That would be a great idea.”
Jade Zane recently ducked into the store to grab a few items. By the time she got to the checkout, her hands were full and the only checkouts available were self-service checkouts
The video went viral and received over a thousand comments from buyers.
“Coles camera always recognises my handbag as a roast chicken,” said one.
“I went to Coles in Victoria Gates and didn’t want to go in until I looked up because I had a baseball cap on,” said another.
“I’m tired of the people who work there following me around and staring at me while I do their jobs and check my groceries,” one person said.
COLES SELF SERVICE
“The camera always marks my child in the shopping cart as an unscanned item, my child,” wrote another.
“That was the last straw. As soon as he said I stole, I would have left everything behind and run away,” said one person.
‘Coles and Woolies treat their customers like farmers. We all stand in line to scan and pack our own stuff while they stare at us like we’re potential thieves,’ commented another.