Did you know it’s possible to get banned from Sephora?
It’s not just the TikTok tweens who are obsessed with Drunk Elephant and are at risk of being blacklisted for their bad behavior – it’s actually easier than you might think.
Jennie Pham, who lives in California and previously worked as a manager at the beauty chain, shared a video on TikTok about the store’s policies under her username “green eggs and glam.”
“Hello, ex-Sephora manager confirms here that you may no longer do returns at Sephora,” Jennie, 26, warned her 217,000 followers.
Jennie Pham, who lives in California and previously worked as a manager at Sephora, shared a video on TikTok about the store’s policies under her username “green eggs and glam”
“Hello, ex-Sephora manager confirms here that you may no longer do returns at Sephora,” Jennie (26) warned her 217,000 followers (stock image)
Jennie said:What matters is the dollar amount of what you return.”
The content creator explained that she left the beauty chain in March and that the policy was, “If you return more than $2,500 worth of products in the last calendar year, you will be banned.”
Jennie said that while you can call customer service to complain, “You call that number and they say, ‘Girl, you’re done.'”
However, it is possible to continue shopping at Sephora if you simply create a new account with a different phone number and email address, which she called “a very simple solution.”
Jennie also confirmed that these returns will not be put back on the shelf, but instead destroyed in a controversial, environmentally damaging process.
“On any return, if it is touched, damaged or the seal is broken, the item will be destroyed,” she said, confirming that these items are not donated for “safety purposes.”
“Just be responsible with how you buy and how you return,” Jennie advised.
The beauty content creator also worked as a manager at Ulta in the past, which she said did not have the same policies and has a better return and exchange policy than Sephora.
The video has since racked up a million views and nearly 70,000 likes with many comments
“It’s a bit embarrassing to be banned,” the creator said at the end of her video.
The video has since been viewed a million times and liked almost 70,000 times, with many reactions, although the reactions were mixed as some people found the policy a bit harsh.
One commenter explained, “$2,500 isn’t much when you consider that each item costs at least $100,” while another said it would be about $208 per month.
Another disagreed: “I mean I’m worried about my $10 return, but $2,500 in a year?!? That’s a LOT of return.’
“It’s not my fault I can’t watch the match, and neither can the staff,” one woman snapped.
“Honestly, if Sephora wants to avoid too many returns, they should bring back samples. My Sephoras NEVER give samples,” one commenter suggested.
Another blamed content creators, writing: “It’s probably the influencers who are taking back a whole loot.”
’10 billion in revenue. I give back what I want,” read one popular comment.
Some ex-employees also shared their horror stories.
“I worked at Sephora. We had a lady buy a whole range of an expensive brand and return it a week later… She was filling the jars with Nivea. Her being banned was a euphoria,” one commenter claimed.