Companies looking to implement AI tools into their workflows should ensure they ensure the technology meets several key points, SAP said.
Ahead of the SAP TechEd conference in India this week, Julia White, the company’s head of marketing and solutions, outlined her thoughts on the role AI will play in not only SAP’s future, but also that of its customers.
“AI must be always relevant, reliable and always accountable,” she told a media roundtable, noting that the company was now fully implementing its “next generation of AI.”
“Relevant, reliable and always responsible”
SAP recently unveiled its own AI-powered copilot tool, which will see Joule embedded across its entire application portfolio, including HR, finance, supply chain, purchasing and customer experience, to name a few, as well as the SAP Business Technology Platform.
With this in mind, White was keen to outline the principles behind SAP’s AI strategy. When it comes to relevance, she noted that AI “has to work within the context of your business… it’s part of the workflow you do every day, whether it’s your HR processes, your finances, your accounting, your supply chain, your customer engagement – that’s where AI will come to the rescue.”
Elsewhere, the need for AI to be trustworthy was described as “super important – we are dealing with business-critical information – this is not just nice to have systems, this is how businesses function in the world,” and the need for accountability was highlighted by SAP’s “utmost concern” for privacy, security and ethics.
“If you go back a few years ago, companies were transitioning from systems of record, which SAP of course invented, to the transition when the cloud emerged, to systems of engagement – and now we are at the precipice of systems of intelligence, where systems truly understand the business and the user and work on behalf of the business,” said White.
“We have an incredible portfolio of applications, the broadest of any technology company in the world, and so we now have the ability to put that AI into everything,” she concluded, highlighting how generative AI can only further accelerate this ability. .