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Samsung’s flagship NVMe SSD, the 990 Pro, has been hit by a health crippling plague, leaving many users webbing in disgust as their precious SSD drop in health scores in a short period of time.
A reduction in health, which has already been noticed by a number of different users without necessarily filling the entire drive, would result in a reduction in capacity, rendering the 1TB and 2TB SSDs unusable in their entirety.
In a statement, the company said it “stands behind the quality of its SSDs, including the new NVMe M.2 SSD 990 PRO.” However, it acknowledged that it was aware of some cases of deteriorating health and promised to investigate.
Samsung 990 Pro SSD solution
The company has yet to make an official announcement or release an update to fix the 990 Pro’s problem, but a moderator on Samsung’s community page (opens in new tab) indicated that a solution is on the way soon.
In response to a user who reported a 4% drop in health over a two-month period, AlwinS said:
“The behavior has already reached colleagues in the development department. The suspected symptoms are currently being investigated and you will be informed if there is any progress. If you experience any inconvenience while using the Samsung 990 PRO, we apologize.”
DavidB, another moderator on the forum, noted that Samsung’s engineers could have recreated the error “under certain usage conditions,” indicating that a potential problem has been isolated.
DavidB continues, “To resolve the issue, Samsung is expected to release a firmware update in February.”
While many have complained that the reputable brand has let them down, it is clear that Samsung remains committed to serving its customers with this particular turnaround which is expected to take about a month from initial notification to patch. For now, though, 990 Pro users will just have to wait.