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Catastrophic tech upgrade wipes the phones of thousands of Samsung users leaving them with nothing but a blank screen as the electronics giant issues an urgent warning.
- Routine software update causes Samsung smartphones to crash and freeze
- Samsung customers were told that the only way to fix the glitch is a factory reset
- Tech giant claims only customers in South Australia have been affected
Samsung users are being warned to avoid updating software on their phone after thousands of Australians were left with nothing but a blank screen.
Concerns are growing around Samsung’s latest routine update, as smartphone owners said their phone was “wiped” moments after running the software.
Angry customers lined the streets outside Samsung’s customer service center in Adelaide on Tuesday demanding that their phones be fixed.
Thousands of Samsung users have been left with nothing more than a blank screen after running a routine software update issued by the tech giant.
Faulty update has phones stuck on boot screen showing Samsung logo and the only way to fix the problem is to factory reset.
A factory reset means that any photos, contacts, work, and priceless data that haven’t been backed up will be erased from your device and lost forever.
One unfortunate Samsung user has been locked out of his phone since New Year’s Day as service centers were closed over the long weekend.
“On New Year’s Day I woke up and it said there was an update available so I foolishly did it and that’s all I got [blank Samsung screen] since then,’ he said 7News.
“I am losing many photos, mainly of grandchildren and contacts. I’ll have to trace all my contacts again.
Another angry Samsung customer said he lost a year’s worth of memories after mistakenly updating his phone’s software.
“Unfortunately, since I’m not very tech-savvy, I haven’t endorsed anything,” she said.
“So I’m losing all my photos from 2022 because now I take everything on my phone.”
Faulty update causes phones to get stuck on boot screen showing Samsung logo and the only way to fix the problem is a factory reset which means everything not backed up will be lost (pictured , a frustrated customer outside the Samsung Service Center in Adelaide)
Technology expert Richard Pascoe said the software bug came at the worst time for the tech giant.
“The worst time for the company, I think Samsung will be affected by this,” Pascoe said.
“We expect a new premium Samsung phone to come out any given week, and when things like this happen, people lose trust in that brand.”
Pascoe urged Samsung users not to update their devices until the tech giant is sure the bug has been fixed.
Samsung (pictured) insists it is aware of the faulty software and is working to find a fix, however the update is still available to customers nationwide.
Samsung Australia told Daily Mail Australia that it is aware of the issue and is working to find a solution, stating that only Samsung users in South Australia are affected.
“Samsung has received customer reports of a problem updating their phones,” Samsung said.
‘At this time these reports are only from clients based in South Australia.
“We are still investigating this matter.”
The tech giant urges any customers who have performed the update and are experiencing the technical issue to contact their local Samsung service center.
Notifications for the latest software update are still being sent to Samsung users across the country, despite reports of the bug.