Salesforce has made its Agentforce platform generally available, which the company says is the next generation of AI for businesses.
First unveiled at the Dreamforce 2024 event earlier this year, Agentforce marks a new way for companies to develop and build AI agents.
Available as part of the Salesforce platform, the company hopes Agentforce will go beyond current chatbots and copilot tools to give customers a truly smart and personalized experience.
Go for super Agentforce
“Agentforce is redefining what’s possible in business and beyond, ushering in a new era of AI abundance and unlimited workforces that empower every employee, build deeper customer relationships, and drive unprecedented growth and profitability,” said Marc Benioff, Chairman and CEO of Salesforce .
“Built on Salesforce’s trusted, fully customizable platform – with seamless integration of business data, metadata, AI models, workflows, security and applications – Agentforce is what AI was meant to be.”
Salesforce’s initial set of AI agents will focus on roles such as salespeople, service agents, personal shoppers, and sales coaches, with companies able to quickly edit or customize to their specific needs.
Agentforce is designed to handle many of the early stages of an interaction before producing a summary that a human agent can review and take further action. Salesforce says the platform will free up human workers to focus on more rewarding workloads.
In addition to a set of pre-built agents based on Salesforce’s Atlas Reasoning Engine, customers can also customize and deploy their own agents with a low-code builder.
Salesforce has confirmed that pricing for Agentforce Service Agents starts at $2 per call.
In addition to the news, the company unveiled new research showing that consumers can spend up to nine hours interacting with customer service to resolve a single issue, leading to major frustration and abandoned purchases and interactions.