A social media influencer is slamming Saks Fifth Avenue for allegedly not accepting her dress even though she said “there’s nothing wrong” with it.
Brittany Paige, who has just over 30,000 followers on a TikTok dedicated to her lifestyle content, posted a video on Thursday in which she ripped into the luxury US retailer for rejecting her return of a $700 Ramy Brook dress.
It was just one of many dresses Paige bought for her sister’s wedding, in which she was the bridesmaid.
She ultimately didn’t like the dress she bought at Saks, so she decided to return it. Only she claims that the store returned the dress after a month without a refund.
“Don’t shop at Saks Fifth Avenue. “There’s something extremely strange going on with Saks, and they’re robbing people and cheating people left and right,” she said at the start of her speech. TikTok.
Brittany Paige, pictured in her viral TikTok video, said she called customer service after getting the dress back. She said an officer told her Saks wouldn’t take the dress back because “it had deodorant stains on it, had an odor and looked worn.”
A Saks spokesperson did not directly address Paige’s issue when DailyMail.com reached out to the company for comment, but did explain that an increase in online fraud prompted a change in the returns process (Saks Fifth Avenue in Manhattan at the photo)
She called customer service after getting the dress back. She said an officer told her Saks wouldn’t take the dress back because “it had deodorant stains on it, had an odor and looked worn.”
‘I’m examining the dress. I show it to my mom, like, “Mom, do you smell this?” Not only does the dress have tags on it, but there’s nothing wrong with the dress,” Paige said.
She added, “I wore it for five minutes while I tried it on in my apartment.”
Her video has been viewed more than 471,000 times and has attracted dozens of commenters complaining about similar issues with Saks.
A Saks spokesperson did not directly address Paige’s issue when DailyMail.com reached out to the company for comment, but did explain that an increase in online fraud prompted a change in the returns process.
‘There has been an increase in online fraud across the retail sector, particularly in relation to returns. That’s why we’ve added more stringent steps to our returns process, including additional quality checks and stronger authentication,” the Saks spokesperson said.
The statement continued: ‘In some cases this has unfortunately resulted in longer than expected returns processing times. Our top priority is to ensure that our customers enjoy the luxury shopping experience that Saks is known for. We will therefore continue to take steps to improve our processes in the future.’
After Paige got the Ramy Brook dress back from Saks, she called customer service again to inquire about a solution to her situation.
She was told to send photos of the dress to the company so it could “open a case.”
Paige said she sent eight photos of the dress and then showed the photos on the screen
Here she claims that there are no deodorant stains as the company claimed
Paige said she sent eight photos of the dress and then showed the photos on the screen.
She showed a photo of the top inner portion of the dress and claimed that there were no deodorant stains as Saks had allegedly claimed.
Saks allegedly emailed her back and gave the same excuses as to why they couldn’t give her money back: “deodorant stains and body odor.”
She called two more customer service representatives, both of whom allegedly told her they did not have the authority to accept the return.
Paige claimed that a representative even told her that there didn’t seem to be anything wrong with the dress, but told her all she could do was wait for another email from Saks.
“This is supposed to be a luxury department store,” Paige said.
Paige also claimed that she has returned two other dresses from Saks in the past. She said she didn’t get her money back until 60 days had passed, despite the company’s returns policy stating that customers could expect “a full refund within 30 days.”
She also claimed that she had returned two other dresses from Saks in the past. She said she didn’t get her money back until after 60 days had passed, despite the company’s return policy stating that customers can expect ‘a full refund within 30 days.’
“I called every week to speak to customer service representatives,” Paige said, adding that every time she got someone on the phone, they allegedly told her there was nothing they could do about the wait time.
“I have not one but two friends who have told me they purchased something at Saks and Saks sent them a different item. When they tried to return it, Saks wouldn’t return it,” she added.
“A friend bought her husband a Gucci wallet for Christmas, and they sent her a lower value wallet, but they wouldn’t get it back,” Paige continued.
“My other friend bought sneakers and sent her another pair of sneakers. Different brand, two sizes different. They would not accept the return. She sent it back twice and it was rejected twice.”
Many of her viewers flooded the comments to share similar bad experiences with Saks.
‘The exact same thing happened to me with a very expensive dress, also for a wedding. Like you, I tried for five minutes and endured the entire ordeal you went through,” one person wrote.
Another wrote: ‘Same thing happened to me! But karma finally caught up with them when I bought a $130 bracelet that was on sale, and they sent me a $2,000 bracelet instead.”
A third said: ‘YES!!!! It happened to me!!!! It was an expensive $400 dress!!! And they rejected me twice! I had to call the bank and file a claim and it took over two months to settle the case.”
Paige replied to this commenter asking if her credit card company had refunded her. She claims her credit card can’t do anything because Saks said there was damage to the dress.
The commenter said she sent her bank, Chase Bank, proof that her dress was perfectly fine.
“It took a while, but I got my money back,” she wrote.
Ultimately, Paige told the Independent that Saks accepted the return. But she still felt ashamed of the company for what it allegedly did to her
Many viewers suggested that Paige go to a Saks Fifth Avenue store to return it.
In a follow-up video, she elaborated on this, revealing that Saks.com – the online retailer – and Saks Fifth Avenue – the brick-and-mortar stores – became separate companies in 2021.
Customers can return items in-store, but Paige was skeptical this would help.
Paige spoke to the Independent and revealed that the return of her Ramy Brook dress has now been accepted.
She told the outlet that a member of Saks Fifth Avenue’s management team called her on September 27 and informed her that she would receive a FedEx return label.
Three days later, this person called again and told her that she had filed the report.
“While I’m happy that my problem appears to be resolved — I’ll believe it when I officially see the money back on my credit card — I’m still incredibly frustrated for all the other people who have had a similar experience to me,” Paige said.
“Customers shouldn’t have to post TikTok videos publicly shaming a brand to get a refund for a purchase they rightfully returned.
“If a brand doesn’t want to accept returns, they should change their returns policy to not allow returns. Instead, Saks fools its customers by claiming their returned items are damaged when they are not.”