Rackspace customers are still being affected by Microsoft Exchange issue
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An outage affecting cloud computing provider Rackspace has been affecting users for more than three weeks now, reports show.
The November 2022 cyber incident — later confirmed to be a ransomware attack — prevented many of the company’s customers from accessing their Outlook Web App and syncing their email clients.
Rackspace has yet to clarify the exact number of consumers affected by the recent attack on its Microsoft Exchange email hosting service, but it could an SEC filing that the number represented about 1% of total sales, about $30 million, and that the impact was felt primarily among small business users.
What is the next step for affected customers?
Josh Prewitt, Rackspace’s Chief Product Officer, was clear that some progress is being made to give customers access to their locked data, saying he “would expect us to see tremendous progress within a few days to a week.”
However, it is still not entirely clear whether users are ready to get 100% of their data back. an Exchange PST file may be a corrupt file, there is a chance that there is something wrong with an individual customer’s PST”.
However, he was able to say that he is “strongly convinced” that the vast majority of customers will get their data back.
The exec also said that Rackspace will eventually share more details about the incident, including the cause and how the company attempted to remedy it.
In addition, the company declined to comment on its ongoing class action lawsuit, with affected customers in 18 states seeking damages from the company.
Rackspace has already started offering some types of compensation to users affected by the incident
The compensation included offering Microsoft 365 Exchange Plan 1 licenses to affected users for free until a resolution was found.
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