Qantas has suffered another blow after falling further in the rankings of the world’s best airlines, falling from 17th to 24th.
The rankings were announced on Monday at the 2024 World Airline Awards at the Fairmont Windsor Park Hotel, London.
Qatar Airways was crowned the world’s best airline, making it the eighth time the airline has ever received the highest honour.
Singapore Airlines fell to second place after last year’s win, while Emirates finished third and Japan’s All Nippon Airways fourth.
The ranking is determined by passengers from 100 countries who participate in online customer satisfaction surveys conducted by Skytrax.
The awards are known as the ‘Oscars of the aviation industry’ and rank airlines on aspects such as catering and in-flight services.
Qantas was previously at number four and landed at number five in 2022.
Jetstar dropped from 69th to 75th, while Virgin Australia plummeted from 46th to 54th, with Rex the only Australian airline to rise in the rankings from 56th to 50th.
Qantas has fallen from 17th in the latest airline rankings to a new low of 24 (stock image)
Airlines from the Middle East and Asia dominated the top ten of the rankings.
Qantas still managed to pick up five awards, including best business class and best premium economy class, among airlines in the Australia/Pacific region.
Other awards included cleanest airline and best on-board catering in premium economy and economy.
A Qantas spokesperson told Daily Mail Australia the airline is committed to making changes to their operations to ensure customers have a better experience.
“We have listened to our customers and our people and acted on this feedback, with significant investments already being made,” the spokesperson said.
‘We want our customers to feel the difference with the changes we have made and in recent months we have seen customer satisfaction improve.’
Qantas has gone through a turbulent period in recent months, with the airline dogged by growing consumer dissatisfaction.
Qantas still managed to pick up five awards, including Best Business Class and Best Premium Economy Class, among airlines in the Australia/Pacific region (stock image)
Alan Joyce stepped down as CEO in September last year after 15 years in the top job.
Mr Joyce was forced to lead a Senate inquiry following a federal government decision to stop Qatar Airways from introducing more flights to Australian cities.
He was questioned about discussions he had with key government ministers, who ultimately abandoned the Gulf company’s proposal.
Qantas was also forced to pay $100 million to settle a dispute with the Australian Competition and Consumer Commission, after the competition watchdog accused the airline of selling tickets for 8,000 canceled flights.
Vanessa Hudson replaced Mr Joyce as CEO and said customer loyalty, employee engagement and fleet renewal were among her top priorities to revive the airline.