Qantas passenger watches in horror as his destroyed luggage arrives

A fed-up Qantas customer has revealed how he waited at a baggage carousel only to see his possessions turn up in a plastic bag with his luggage torn up ‘like it was fed to a bunch of pitbulls’.

Queenslander Andrew Glykidis, 31, arrived back in Brisbane from Sydney on a Qantas flight on August 1 only to find his destroyed personal items circling around with everyone else’s baggage.

He paid $500 for the flight, but the damage done to his belongings was worth thousands. 

It comes as Qantas CEO Alan Joyce revealed his company suffered a $1.9billion loss.

In a stunning admission, Mr Joyce acknowledged Qantas had provided bad service as seven-day Covid isolation periods caused staff shortages.

‘All of this resulted in well-publicised problems: long queues, delayed flights and misplaced bags,’ he said on Thursday.

‘It was incredibly tough for our people and deeply frustrating for our passengers.

Mr Glykidis’ Qantas woes are not yet over despite company promises to do better as he looks for compensation for his damaged baggage

‘It simply wasn’t good enough, and for that we have apologised.’

Mr Glykidis’s said he is yet to receive proper compensation for his damaged luggage, despite the airline’s admissions and promises.

The architectural draftsman’s goods had been wrapped in a plastic bag and fastened with Qantas luggage tape.

‘It honestly looked like it was fed to a bunch of pitbulls or hyenas,’ he told 9News.

‘When I bought it home and unpacked it my mum saw it and said, ‘did they feed it to a bunch of dogs or something?”

His travel bag was returned to him with nothing inside and a gaping tear resembling animal-inflicted damage. 

He hadn’t seen any other items damaged on the carousel, it was only his bag. 

A Qantas spokeswoman said the bag may have been torn in airport machinery.

‘This type of damage is very unusual and we suspect that the bag got caught on a baggage carousel,’ a spokeswoman said. 

Mr Glykidis received his bags off the plane wrapped in plastic and separated from the bags they had been in (pictured)

Since picking up his bags four weeks ago, Mr Glykidis has been fighting to get a refund of $2000 for his possessions, the sum he claims they were worth.

His luggage included boots and clothes and other expensive personal items.

Qantas quickly paid out $112 for his canvas bag, but has not yet approved any of his claims on the contents he said earlier.

Qantas said they have since apologised to Mr Glykidis personally and offered further compensation.

‘We have reached out to Mr Glykidis to sincerely apologise for the damage to his luggage and have offered compensation of $500 as well as covering the costs of the bag and its contents,’ the Qantas spokeswoman said.

Mr Glykidis said he was insulted by earlier airline requests he file a police report or statutory declaration as part of his claim. 

‘That’s insinuating that I have to prove that I’m not lying,’ he said. 

He also said he’s spent hours on hold with the carrier. 

It comes after a disastrous year for the airline, which have been slammed for poor customer service, missing luggage and cancelled flights. 

Thursday morning’s announcement reflected the hammering the airline has taken with the huge losses ‘staggering’ Mr Joyce.

The CEO, who was last year paid $5.288million, said Qantas had prepared for the resumption of mass air travel only for the Omicron outbreak to disrupt its plans. 

Mr Joyce gave all frequent flyers a $50 voucher to apologise for the slip in service standards earlier this week.