Aussie fashion brand issues urgent warning to shoppers after viral ‘scam’ claim: ‘Please be careful’

Popular Australian fashion brand Peppermayo is warning customers to be vigilant when shopping online after a high school student was ‘scammed’ by an illegal website.

Ramsey from the US ordered a dress online and only realised she had fallen for a scam company when the dress was not delivered.

She vented her frustrations in a video that has now been viewed more than 9.3 million times. In the comments, Ramsey indicated that she had bought from Peppermayo, or at least that’s what she thought.

Now the brand has responded publicly, stating that Ramsey fell victim to fraudsters who wanted to steal money from customers.

“Our responses have been inundated with people calling us scammers,” a Peppermayo spokesperson said in a video.

‘We simply want to make it clear that Ramsey has been scammed by a fake website that is using our intellectual property and logos to scam unsuspecting, well-meaning customers out of their money.

‘It is very common for criminals to send phishing emails pretending to be your bank or the government and trying to steal your information. Fraudulent websites pretending to be ours are also very common.’

Daily Mail Australia has reached out to Peppermayo for comment.

Australian fashion retailer Peppermayo has responded publicly after a high school student fell victim to an online scam using the brand’s name (copycat Peppermayo websites pictured right)

“We are currently working with a company to remove these, but they keep coming back,” the brand warned.

The spokesperson confirmed that Ramsey purchased a dress through a website called “Pepperr Mayo,” which is misspelled.

Furthermore, the order number consisted of only four digits, while the brand’s real order numbers start with PM, followed by AU, US or UK and the order code.

“We have now contacted Ramsey and offered her a replacement dress so that she will not be without a dress when she returns home,” the spokesperson continued.

‘We know there’s a lot of talk about our brand online, so stay safe online and check where you’re buying from.’

Ramsey, from the US, ordered a dress online and only realised she had walked into a fake company when the outfit didn’t arrive

The spokesperson confirmed that Ramsey bought a dress from a website called ‘Pepperr Mayo’, which is misspelled (left). Fraudsters also often send fake emails through Gmail accounts (right)

The video surprised loyal fans who had only positive experiences ordering from the brand.

“I was shocked when I saw the video because I have only had positive experiences with your brand,” someone commented on the clip.

‘First of all it’s so easy to see who the scammers are. I don’t want to sound mean but you have to be vigilant and it’s definitely not your fault. She could have easily seen it from all the fake parts of this!’ said another bluntly.

‘Awesome to tackle this! As an individual lucky enough to be on the Peppermayo PR list I have experienced nothing but phenomenal customer service, incredibly high quality pieces and great people all around!’ added a third.

Someone else said, “I work in cybersecurity and the cybercriminals are getting smarter.”

“I’m surprised people don’t notice that emails are written in all caps. That’s a direct sign of criminality,” added another.