Optus crisis deepens as customers say their phones and internet STILL aren’t working more than 24 hours after 10 million Australians suffered catastrophic crash

Some Optus customers are still without service on their phones or access to the internet, more than 24 hours after the telco suffered the worst outage in Australian history.

The 10 million customers using the Optus network were unable to access the internet from 4am to about 1pm on Wednesday.

Although most had their service restored by Wednesday afternoon, there are still some frustrated Optus subscribers waiting to get back online.

‘Woke up and still no internet. Optus kindly sent me a text message informing me that I had used up half of my mobile data. Gosh, I wonder why that’s Optus?!! FFS!’ someone wrote on Twitter Thursday morning.

“Day 2 of the outage – PHONE APPS NOT WORKING / TV STREAMING NOT WORKING – No word from company on what is happening,” said another.

‘Still no WiFi. “Restored, lies,” said another.

“My NBN is still not working,” one person tweeted, claiming no one from Optus responded to their queries.

‘Optus internet went out again this morning. I restarted everything and it still doesn’t work. I can’t even access the Optus app. At least my phone works,” said another.

‘Still no internet after 26 hours this morning. The CEO comes out yesterday to say all services have been restored which is simply not true,” an Optus customer tweeted.

‘I’ve tried the usual troubleshooting ideas, but still nothing. Must switch to another provider.’

An Optus Help employee responded to a tweet just before 7.30am on Thursday stating that ‘some NBN connections may not have been restored yet’.

‘Try restarting your modem by turning it off, unplugging it for 30 seconds and then restarting. “Our people are doing their best to respond to your concerns, and Optus sincerely apologizes for today’s disruption,” they said.

Wednesday’s outage was so serious that NSW Police urged family and friends of “vulnerable community members” to contact them personally as a large number of callers had been unable to access Triple Zero.

Network users in Brisbane, Perth, Sydney, Melbourne, the ACT, Tasmania and Adelaide have all reported blackouts on the Optus service.

Earlier, Optus CEO Kelly Bayer Rosmarin said a “technical network error” was responsible for the blackout, but declined to elaborate.

In an alarming update on Thursday, those affected by the nationwide outage were told they would not receive compensation.

Ms. Bayer Rosmarin and managing director of customer solutions Matt Williams told the media that compensating customers for the outage period is off the table because “reimbursing people for one day is probably less than $2.”

When asked about companies that paid higher rates for the service and were unable to make sales, Mr Williams said the same applied – they would only be eligible for a small refund for the outage period.

“We are not talking about compensation,” he said.

Instead, Mr Williams and Ms Bayer Rosmarin said they would “reward” customers who stayed with Optus for their “loyalty and patience”, although they did not provide specific details on what this would entail.

More to come