>
Optus CEO’s telling response when repeatedly asked if she plans to resign over a cyber breach that affected up to 10 million Australians: ‘I’m working hard to become the customer champion’
- Optus CEO evades question if she offered to resign after hack
- Kelly Bayer Rosmarin has been in the top position at Optus since April 2020
- Ross Greenwood questioned her about her future, but she only gave party lines
<!–
<!–
<!–<!–
<!–
<!–
<!–
Kelly Bayer Rosmarin, CEO of Optus, gave an extraordinary response when asked if she would tender her resignation over the Optus data breach.
The CEO repeatedly dodged questions about her future during an interview on Sky News.
Instead, she insisted she had “rise up” to take responsibility and was “working hard” to get to the bottom of the data breach that affected millions of customers.
Ms Bayer Rosmarin did not comment on how she had taken responsibility.
“I am completely focused on doing our customers good, so I have come up with my team to take responsibility for getting to the bottom of how this could have happened and doing everything I can to prevent customers from being harmed” Ms Bayer Rosmarin said in the interview.
Optus CEO Kelly Bayer Rosmarin avoids questions about whether she tendered her resignation after last month’s data breach
When asked again if she had resigned, she again avoided giving a direct answer, instead giving a bizarre answer that she was the “customer champion.”
“I’m working hard on behalf of customers to be the customer champion and prevent this incident from causing damage,” she said.
“That’s all I focus on.
“I’m 100 percent committed to solving this, doing what’s right for customers and rebuilding the trust and love for the Optus brand.”
Ms Bayer Rosmarin was also asked how many customers Optus lost as a result of the hack, a question the CEO also avoided answering directly.
“We talk to customers every day and many customers stay with us. There are some customers who are concerned and are leaving,” she said.
“I worry about every customer who leaves Optus. Any loss of customers concerns us.’
About 9.8 million names, passports, driver’s license numbers, addresses, email addresses, dates of birth and phone numbers of Optus customers were stolen by hackers last month in Australia’s largest-ever data breach
The 45-year-old had a meteoric rise to become the Optus boss, a role she claimed in April 2020.
Addressing the media after the breach, Ms Bayer Rosmarin said: “I think it’s a mix of a lot of different emotions. Of course I’m angry that there are people who want to do this to our customers, I’m disappointed that we were able to. it didn’t prevent it.’
Cybersecurity Minister Claire O’Neal recently called the breach on the country’s second-largest telco “a simple hack,” though Optus denied it, claiming the data was “encrypted” and had “multiple firewalls.”
Some 9.8 million names, passports, driver’s license numbers, addresses, email addresses, dates of birth and phone numbers of Optus customers were stolen by hackers last month in Australia’s largest data breach ever.