Ohio mom was shocked when Kroger’s online order went from $282 to nearly $2,800 without her knowledge
- Jill McCormick had placed an online order for $282 from an Ohio store
- But her bank quickly notified her when she was charged more than $2,500
- Kroger initially offered a $20 gift card for the hassle, but that wasn’t enough for McCormick, and the store increased the offer to $250
Have you checked your receipt?
An Ohio mom of a disabled daughter got quite the surprise last week when her $282 online grocery order — via Instacart — turned into $2,783.25 at Kroger without her knowledge.
“My heart stopped because I’m thinking in panic mode,” Jill McCormick shared WCPO. “Something is happening, and I have to react very quickly, and I didn’t even know where to start.”
The mother placed her order in the supermarket chain for typical family items. But her bill was nearly ten times that amount, including six packs of Butterball turkey bacon, five bottles of Platinum dish soap, and 15 bottles of Gain laundry detergent.
A stunned McCormick quickly reached out to her customer, but they stopped responding, leaving the mother with the bag – and the bill.
Jill McCormick placed an order through Instacart at her Kroger in Ohio, but soon discovered it was 10 times what she expected to pay
Her bill at the Liberty Township Kroger showed items she never ordered, including six packs of Butterball turkey bacon, five bottles of Platinum dish soap, and 15 bottles of Gain laundry detergent
On Tuesday night, McCormick placed the $282 order, and her customer had asked about standard replacements. But the customer stopped communicating.
That’s when McCormick’s bank informed her that she had a charge over $2,500. She checked her Instacart order, which showed the additional items ordered, items she never received.
McCormick said her customer said the items were charged by mistake and would be canceled. But that didn’t happen.
“After trying to get in touch with someone for an hour, they were finally able to contact Instacart to cancel the order because they never canceled the order as the customer originally told me,” McCormick told the outlet .
Instacart told the news station the company had guidelines for its independent clients, including background checks.
Krogers also released a statement about the incident.
“We understand that a customer overpaid for an order placed on August 9, 2023. We rectified the incident as soon as it was brought to our attention with an expedited refund to the customer’s original payment method and a gift card to apologize for the inconvenience. ,’ it reads.
“After trying to get in touch with someone for an hour, they were finally able to contact Instacart to cancel the order because they never canceled the order as the customer originally told me,” McCormick said.
McCormick also described the whole ordeal in a lengthy Facebook post where she ripped Kroger and said it was hard to get in touch with someone on the chain.
McCormick said the nation’s fourth-largest grocer by revenue initially offered a $20 gift cart for the hassle.
But that wasn’t enough for her and the store increased the freebie to $250. Still, McCormick wasn’t happy with the outcome.
“I’m not looking for that,” she said. ‘I am looking for a solution and outcome. Let’s show results so someone else, another family, doesn’t go through this.”
McCormick also described the whole ordeal in a lengthy Facebook post where she ripped Kroger and said it was hard to get in touch with someone on the chain. “They can’t get away with it,” she implored the reader.
A police report has been filed on the incident, McCormick said.