Ohio mom was shocked when Kroger’s online order went from $282 to nearly $2,800 without her knowledge

An Ohio mom of a disabled daughter got quite the surprise last week when her $282 online grocery order — via Instacart — turned into $2,783.25 at Kroger without her knowledge. “My heart stopped because I’m thinking in panic mode,” Jill McCormick told WCPO. “Something is happening, and I have to react very quickly, and I didn’t even know where to start.”

The mother placed her order in the supermarket chain for typical family items. But her bill was nearly ten times that amount, including six packs of Butterball turkey bacon, five bottles of Platinum dish soap, and 15 bottles of Gain laundry detergent. A stunned McCormick quickly reached out to her customer, but they stopped responding, leaving the mother with the bag – and the bill.

On Tuesday night, McCormick placed the $282 order, and her customer had asked about standard replacements. But the customer stopped communicating. At that point, McCormick’s bank informed her that she had charged more than $2,500. She checked her Instacart order, which showed the additional items that were ordered, which she never received. McCormick said her customer said the items were charged by mistake and would be canceled. But that didn’t happen. “After trying to get in touch with someone for an hour, they were finally able to contact Instacart to cancel the order because they never canceled the order as the customer originally told me,” McCormick told the outlet . Instacart told the news station the company had guidelines for its independent clients, including background checks.

Krogers also released a statement about the incident. “We understand that a customer overpaid for an order placed on August 9, 2023. We rectified the incident as soon as it was brought to our attention with an expedited refund to the customer’s original payment method and a gift card to apologize for the inconvenience. ,’ it reads. McCormick said the nation’s fourth-largest grocer by revenue initially offered a $20 gift cart for the hassle. But that wasn’t enough for her and the store increased the freebie to $250. Still, McCormick wasn’t happy with the outcome.

“I’m not looking for that,” she said. ‘I am looking for a solution and outcome. Let’s show results so someone else, another family, doesn’t go through this.” McCormick also described the whole ordeal in a lengthy Facebook post where she ripped Kroger and said it was hard to get in touch with someone on the chain. They can’t get away with it,” she implored the reader. A police report has been filed on the incident, McCormick said. Read the full story: https://www.dailymail.co.uk/news/article-12403795/Korger-online-grocery-order-shocked-items-missing.html?ito=msngallery

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