According to Nvidia CEO Jensen Huang, deploying AI agents in the workplace will soon be as common as bringing human employees on board. Together, AI agents will help businesses become smarter and more efficient.
At his recent Dreamforce 2024 event in San Francisco, Huang noted that integrating AI into the workplace will soon feel much more natural as employees and assistants become more commonplace in companies around the world.
During an informal chat at the event, Huang told Salesforce CEO Marc Benioff that AI agents won’t replace human workers, but rather complement them. They’ll increase productivity by removing time-consuming tasks like data entry, freeing up workers to do more productive work.
AI onboarding
“It’s going to be much more like onboarding an employee than it is like writing software,” Huang said. “It’s going to be much more like introducing and welcoming a team member, who’s going to help you do something … and you’re going to interact with that person, with that agent, and explain what the mission is, show them examples, and what the output would look like.”
AI agents were a major theme at Dreamforce 2024, when Salesforce unveiled its new Agentforce platform, a collection of AI-powered solutions designed to help businesses on all fronts.
During the event, Nvidia and Salesforce also announced a partnership that brings together the Nvidia AI platform with Agentforce to provide workers with even more powerful and useful insights and productivity boosts, with Nvidia’s NIM microservices and NeMo providing custom models alongside the Salesforce platform’s AI tools.
This can be particularly useful in high-stakes situations, such as crisis management, where a company might need to quickly scale customer service interactions in the event of a product recall or service interruption, or enable real-time adjustments to delivery dates in the event of extreme weather events.
Elsewhere, Benioff and Huang joked about their respective uses of AI, with the Salesforce CEO saying he sometimes uses ChatGPT as a therapist, to which the Nvidia boss replied: “It must be working — you look pretty relaxed.”
When Benioff asked what motivates him, Huang replied that the opportunity presented by this period of rapid AI innovation was everything he needed.
“I don’t really know if I’m running for food or running from food, but I’m running all the time and I don’t know where that comes from,” he said.
“I realize that our company is in a once-in-a-lifetime position to make a real contribution,” Huang added. “We now have the instruments, the tools, this capability called artificial intelligence, which will solve all these other problems that we’ve been excited about since we were kids.”
“No one should miss the next decade… this is a film you don’t want to miss.”