I bought a laptop in November and had reason to return it in December. The seller fixed it, but now the problem has occurred again. The shopkeeper says he will repair it again, should I accept this or can I ask for a refund?
FW by email.
Retailers may deduct an amount from a refund for ‘use’ to take into account the use of the goods you have had before the refund.
Dean Dunham replies: Retailers would like consumers to believe that they have the right to continue repairing defective goods.
However, this is not the case as the Consumer Rights Act 2015 (section 24(5)(a) to be precise) clearly states that if the same problem occurs again after a repair, the consumer has the right to return the goods and demand a refund.
Alternatively, you can ask for a price reduction to take into account the problems with the goods. This means that you get some money back, but you get to keep the goods.
You told me that you don’t want to go through with a second laptop repair and instead just want your money back. In this situation, retailers may deduct an amount from the refund for ‘use’ to take into account the use of the goods you have had before the refund.
However, in your case I would argue this since you have hardly used the laptop.
- Write to Dean Dunham, Money Mail, Scottish Ny Breaking, 20 Waterloo Street, Glasgow G2 6DB or email d.dunham@dailymail.co.uk. The Ny Breaking cannot accept any legal liability for any answers given.