Mortgage giant Mr. Cooper confirms hackers stole details of 14 million customers
Mortgage giant Cooper has revealed more details about the fallout from the cyber attack the company suffered at the end of October, confirming that millions of its customers' data was stolen.
The company has filed a report with the Maine Attorney General confirming that the hackers stole identity information from more than 14.6 million customers.
The data collected includes customer names, addresses, dates of birth, telephone numbers, social security numbers and bank account details – although thankfully other banking details appear to be unaffected as they were kept elsewhere.
No confirmation of ransomware attack
At the same time, Mr. Cooper notified affected customers via an email stating that the stolen data contained personal information about the people whose mortgages had previously been obtained or serviced, while the company was called Nationstar Mortgage. Customers whose mortgages were handled by a sister brand were most likely also affected, it added.
The company initially declined to confirm or deny whether it had been hit by a ransomware attack, but while investigating the breach the company advised customers to monitor their financial accounts and credit reports, and offered free credit monitoring services in due course as well as promoting other basic online cybersecurity measures, including changing passwords.
The lender said customers' rates and fees will not be affected by the incident and that it is “actively working to resolve the issue and restore its systems as quickly as possible” to help customers close their loans on time.
The company, which has 4.3 million customers on its books according to its Q3 2023 financial report, is on track to reach its $1 trillion target soon; it now manages $937 billion in loans.
In the filing, the company said the cyberattack will cost the company at least $25 million.
Through TechCrunch