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A survey by ManageEngine found that more non-IT workers are required to perform IT-related tasks in the workplace as companies push for decentralization of their IT operations.
The survey shows that 74% of IT decision makers surveyed have already decentralized their IT structures, which is 10% above the global average. As a result, almost all (99%) of companies have at least one department running their own applications using low or no code platforms, such as help desk software and remote access tools.
While some companies believe that maintaining IT security and quality levels will be a challenge in the future, it has already become clear how machine learning (ML) and artificial intelligence (AI) will play their role in organizations’ future IT .
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More than half (52%) of the business decision makers involved in the report have already invested in AI to automate some tasks, while a larger percentage (55%) have turned to AI to prevent cyber-attacks. This compares to only 4% of companies that have not invested in AI or ML at all.
However, developing in-house solutions does not come without its own challenges. Lack of education, technical knowledge and the changing nature of technology are all cited as the main barriers to better adoption of technology in the workplace.
The report summarizes: “The diffusion of technology in organizations has increased the technical prowess of non-IT workers, but not to the extent that they can do without the IT department at all.” Nearly half of all companies still rely on their internal IT departments to get things done, while a third continue to outsource some work to outside agencies.
Nevertheless, the numbers all suggest that IT decentralization is positively impacting businesses, with workforce development and business growth at the forefront of this new technological era.