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Another to update (opens in new tab) from Microsoft, which says it has now found the cause of the problem.
“We have isolated the issue to a network configuration issue and are analyzing the best mitigation strategy to address it without causing additional impact. We will provide more information as we have additional information.”
It adds that some users are still unable to access services such as Teams and Outlook, but a fix is being worked on.
For anyone still affected by this problem, there may be some good news soon.
Although there is no official confirmation, the Microsoft 365 service status page (opens in new tab) shows no more problems, with the cheerful note that “everything is fine”.
Outage reports are also falling on DownDetector after a huge spike earlier today – but until we’ve had an official tweet from Microsoft, it might not be worth getting carried away just yet….
As that tweet mentioned, users can see more information on the official Microsoft 365 “Service Health Status” page.
However, it doesn’t make for particularly good reading pleasure at the moment…
“Users may not be able to access multiple Microsoft 365 services,” the warning reads, noting that the following services are affected:
- Microsoft Teams
- Exchange online
- Outlook
- SharePoint Online
- OneDrive for Business
- Microsoft Graph
“We have identified a potential network issue and are reviewing telemetry to determine next troubleshooting steps,” it adds, noting that any user served by the affected infrastructure may not be able to access multiple Microsoft 365 services.
More information from Microsoft – it seems that it has found the source of the problem, but things are not yet resolved.
We’ve identified a potential network issue and are reviewing telemetry to determine next troubleshooting steps. More information can be found on our status page at https://t.co/pZt32fOafR or on SHD under MO502273.January 25, 2023
The good news is that Microsoft seems to have noticed the problem, so a fix may not be far off.
“We are investigating issues affecting multiple Microsoft 365 services. More information can be found in the admin center under MO502273”, the Microsoft 365 Twitter account Status said (opens in new tab).
Good morning – if you’re just signing up for work and are having trouble with Microsoft 365 – you’re not alone.
The platform is facing widespread issues, with users across Europe and Asia unable to access a number of services, including Microsoft Teams and Outlook.