It's one of the most popular banking apps in the UK, but the Metro Bank app appears to be down.
According to DownDetector, the problems began at around 10:15 GMT, and are affecting users across the UK.
The bank acknowledged the problem and said it was “working to resolve it.”
In response to a user on X, he wrote: “Our app is currently unavailable.”
“We are working to get the issue up and running as quickly as possible.”
It's one of the most popular banking apps in the UK, but the Metro Bank app appears to be down
DownDetector collects outage reports from multiple sources, including social media and mobile apps
The issue comes just weeks after the latest outage, leading customers to wonder if it is “time to switch” to another bank.
Metro Bank users took to X/Twitter to share their frustration at not being able to access their accounts again.
One of them said: Is this a joke? once again? Why can't I access my money @MetroBank_Help??? This is very urgent too, what the hell is going on – I'm sick of it!!!'
“This is getting ridiculous now, another app issue that happens weekly,” another customer posted.
A third said: Again! It was just two weeks ago the last one. I think it's time to switch!
Another user speculated that “Metro Bank's incompetent IT department may have left work to celebrate Christmas.”
When she heard back from Metro Bank's social media team, she asked if it was time to “bet on when the rate will go down next.”
'Is this a joke?': Users took to X/Twitter on Thursday morning to share their frustration at not being able to access their accounts again
One client speculated that “Metro Bank's incompetent IT department may have left work to celebrate Christmas.”
The website's “heat map” of user-submitted issue reports showed that affected customers were mostly in London, Manchester, Birmingham and Reading
DownDetector collects outage reports from multiple sources, including social media and mobile apps.
According to the service, most reports (55 percent) were related to problems with online banking, while 43 percent were related to mobile banking and 2 percent with money transfer.
The site's “heat map” of user-submitted issue reports showed that affected customers were mostly in London, Manchester, Birmingham and Reading, although there were reports across the country.
(Tags for translation) Daily Mail