McDonald’s drive-through feature leaves customers ‘freaked out’
McDonald’s customers have been freaked out by ‘creepy’ new drive-thru feature: ‘I feel so exposed’
- Jasmine Hand discovered the update recently
- Said she felt “exposed.”
A new feature at McDonald’s drive-thru has shocked customers, with many claiming it exposes their eating habits.
The fast food chain has introduced a personal greeting on digital screens, so that customers who order via the My Maccas app can see their name on the screen when they come to pick up their food.
Although it was first introduced in December, it has recently been noticed by fans – many have become confused with the individualized greeting.
Influencer Jasmine Hand recently discovered the update, which left her baffled.
“Can someone tell me when this became a thing at Macca’s because I feel like I’ve been exposed,” she said in a video.
Influencer Jasmine Hand recently “creepily” discovered the update, which left her baffled
Taking to TikTok, the Gold Coast-based social media star added that she felt ‘exposed’
A clip filmed from her car showed a screen reading “Great to see you Jaz.”
“Why’s my name on it, dude?” she asks.
Her clip quickly garnered over 700,000 views, with some saying they “freaked out,” while others said they “loved the personal touch.”
“I ordered a coffee through a drive thru and it came up and I freaked out,” one wrote.
“Well my name on the app is quandale dingle and I don’t know how to change it,” another joked.
The fast food chain has introduced a personal greeting on digital screens, so that customers who order via the My Maccas app see their name appear on the screen (right). Taking to TikTok, the Gold Coast-based social media star (left) added that she felt ‘exposed’
“You should change the name on your app to: beautiful, so at Maccas it will say ‘great to see you beautiful’ then Maccas compliments you,” added a third.
“I won’t go to Maccas again if I’m called like that,” remarked another.
“This happened to me recently and I almost died,” one wrote.
“Mine keeps coming up with random names,” said another.
Others said they felt “special,” while many said it was “embarrassing.”
Those who are not a fan of the feature can turn it off in the app.
“We know that not all customers will appreciate the personalized greeting, so we’ve made it a feature that MyMacca customers can opt out of by going to their settings in the app,” a spokesperson for the fast food giant said. news.com.au.