Loose Women’s Sophie Morgan claims British Airways broke her £8000 wheelchair in transit

Loose Women’s Sophie Morgan claimed British Airways damaged her £8000 wheelchair while in transit and told her to “send an email” when she complained.

Sophie, 37, suffered a T6 spinal cord injury in 2003 when she was involved in a car accident that left her paralyzed at the age of 18.

He needs a wheelchair at all times, but said he didn’t get the support he needed when British Airways damaged his chair after “squeezing it in the hold.”

They had attached the chair to the battery-powered accessory without permission and untrained staff were unable to separate them, leaving her terrified of being trapped without it.

When they took the chair apart from the battery, they had to put it back together, leaving it damaged and, as he later found out, the light was damaged as well. broken.

Taking to Instagram, TV star Sophie said: ‘I landed at Heathrow with a bang.

‘Someone -no one took responsibility- decided to dock my wheelchair and batec in transit (they were billed separately, in two parts, loose) and they did it a) without permission and b) COMPLETELY WRONG!!!

“It took me over a half hour to ‘separate’ them, all that time I had to sit in an aisle chair that was NOT safe and I didn’t know if I could ever sit in my chair again.

“Eventually, they broke and I went back to my chair and put the batec back on, but it’s not safe to use.” Then I discovered more damage.

She said that the customer service she experienced after this was completely unacceptable.

‘And what did BRITISH AIRWAYS tell me to do!? Send an email through the website.

‘This has to stop. Thousands of chairs are damaged by airlines each year. It’s #JustPlaneWrong.’

Sophie filmed a video showing that she was literally shaking because she was worried that she would never be able to sit back in the chair she is leaning against.

MailOnline has contacted a British Airways spokesperson for comment.

London-based activist Sophie has undergone a number of impressive projects, including hosting Channel 4’s TV coverage of the Paralympic Games in Rio de Janeiro in 2016.

Appearing in Lorraine in 2021, Sophie said that while many people are “afraid of change”, she believes her disability “made her life” and encouraged her to “live right”.

She said: ‘I think people are afraid of change, they don’t want it, there is fear all around them,’ Sophie said. “But for me, because my change ended up turning out so many positives, I lean towards it, I look for it.

‘I want life to be different and full of variety and excitement.

I guess I learned the hard way that the worst things that happen to you can lead to the best things in life.

“It’s hard for people to relate to, they see my disability and think it ruins a life, but I found out it was the complete opposite, I think it made my life.”

Sophie, whose successful television career began in 2009, says that while her injury was difficult to adjust to, it has become “a part of who she is.”

“When I had my injury, I obviously initially adjusted and became paralyzed and a wheelchair user at such a young age.

“There was a lot to figure out and figure out about my identity, who I was going to be, and how I was going to make it happen,” she said.

‘I didn’t really have a lot of experience with disability, I was the first disabled person I’d met, I had a lot to learn and unlearn.

“But over the years it’s become a part of who I am and it leads me to think about how to live life right, because I almost lost my life, so it matters a lot to me.”